Windows Update Error 80070490

Loray · 02 Mar 2015

I have had two Windows 7 Security updates fail (KB3004375 & KB3031432) and both have said error 80070490. I have run Mr Fixit and other things suggested by your site as well as sfc scan (Ihope I have these names correct).
All of this lead me to try downloading the Offficial Windows 7 SP1 ISO download, but two days prior to this Digital River was closed down for the OEM version of Windows 7 Great.
I don't want to do a clean re-install at this point as my computer is running well - there doesn't appear to be any problems anyway.
I have attached the results from the sfc scan and I would really appreciate it if someone could check this report for me and let me know if I have any huge problems and that I must do a clean install. I do have the Windows 7 Disc but it it not a retail version.
Thank you for any help you can give me

Berton · 02 Mar 2015

Digital River was closed down for the OEM version of Windows 7

But was the Retail version [which you need] still available?

I have both updates installed on 2/11/2015.

Re your System Specs, is Avast Premier really an Internet Browser?

NoelDP · 03 Mar 2015

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

Loray · 04 Mar 2015

I believe the retail version is still available, but you need to have the product key for a retail version to download it. Microsoft will not give me the ISO file as I have the OEM version.
Avast Premier is not my Internet Browser, it is my Security Software. I did have problems with Avast not long ago, as it didn't seem to be scanning properly. I un-installed it and re-installed and it seems to be working fine now. I have Google Chrome as my Internet Browser.
Thank you for your reply Berton.

Loray · 04 Mar 2015

Thank you for such detailed instructions. I hope I have done all you asked correctly.
I ran the SURT Tool and windows added an update called "Hotfix for Windows (KB947821) - The two failed updates are still there. I have attached a snapshot of the error code and also a copy of the sfc scan. I tried to send a copy of the CBS folder, but I received this message "File not found or no read permission". I did open the file and there was "stuff" in there.

Thank you again

sfcdetails.txt

Windows Update Error 80070490-windows-error-code.jpg

NoelDP · 04 Mar 2015

I need the C:\Windows\Logs\CBS\CheckSUR.log file that should be created by the CheckSUR tool - please upload it.

Loray · 04 Mar 2015

I opened up Log file and found this file attached, I hope it is the one you need. When I tried to send the whole folder as requested it said I didn't have permission - sorry, but new to all of this.

CheckSUR.zip

NoelDP · 04 Mar 2015

There's quite a lot of damage there

Code:

Summary:
Seconds executed: 1820
 Found 109 errors
 Fixed 24 errors
  CSI Manifest Missing Total count: 55
  CSI Catalog Missing Total count: 11
  Fixed: CSI Catalog Missing.  Total count: 11
  CSI Payload File Missing Total count: 11
  Fixed: CSI Payload File Missing.  Total count: 6
  CBS MUM Missing Total count: 21
  CBS Catalog Missing Total count: 4
  CSI Store Directory Missing Total count: 1
  Fixed: CSI Store Directory Missing.  Total count: 1
  CSI Catalog Thumbprint Invalid Total count: 6
  Fixed: CSI Catalog Thumbprint Invalid.  Total count: 6

I'll post a fix for the remaining errors later today or tomorrow.

NoelDP · 04 Mar 2015

I've uploaded a file - lryaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder lryaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Loray · 04 Mar 2015

Thank you so much for everything you are doing. I have tried to open the Temp file in C:\Windows and I don't have permission. I have tried changing permission to full control (following links as I was trying to change - as I don't know how else to do this) but still can't get in there. Can you help me to this please.