Error 80070490 With 5 Failed Updates

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  1. Posts : 7
    Windows 7 Professional x64
       #1

    Error 80070490 With 5 Failed Updates


    The failed updates are 3004375, 3031432, 3033929, 3035131, and 3046049.

    The .cab files all had to be removed from CBS.zip to come under the upload size limit. I can send them separately if needed.

    I'd be grateful for any help. Thanks!
    Attached Thumbnails Attached Thumbnails Error 80070490 With 5 Failed Updates-error.jpg   Error 80070490 With 5 Failed Updates-sfc-results.jpg  
    Error 80070490 With 5 Failed Updates Attached Files
      My Computer


  2. Posts : 2,781
    Windows 10 Pro x64
       #2

    Can you please follow this guide and report back.
    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  3. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #3

    Thanks for the reply! I have an OEM installation of Windows 7 Professional x64. It's currently activated and has never had an activation issue.

    Since it's the updates that are failing, I followed Windows Update Posting Instructions. Did I confuse something and follow the wrong steps?
      My Computer


  4. Posts : 2,781
    Windows 10 Pro x64
       #4

    No you didnt. Can you re-install Windows? Before doing that run chkdsk /r and sfc /scannow.

    SFC /SCANNOW Command - System File Checker

    After that do the exact same steps but type in chkdsk /r
      My Computer


  5. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #5

    Thanks again for your help!

    Can you re-install Windows?
    I would like to avoid that if at all possible. It's an OEM install, so I don't have installation media. I've read the tutorial on this forum for an OEM clean-install and it's not trivial, plus I would have to reinstall all the other programs. Some posters here seem to have success with custom fixes for missing/corrupted Windows Update files, so I was hoping that this would work for me as well.

    Before doing that run chkdsk /r and sfc /scannow
    I ran sfc /scannow before creating this thread. Its completion screenshot is the second image in the original post. (I hope the images are showing up.)

    Windows Update Posting Instructions didn't mention chkdsk, so I'm a bit perplexed as to that suggestion. Did I miss something?
      My Computer


  6. Posts : 2,781
    Windows 10 Pro x64
       #6

    Okay, we'll try to avoid that. Can you boot into safe mode and install the updates from there? Just install one at a time and reboot.
    Safe Mode
      My Computer


  7. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #7

    Thanks for the reply.

    Installing in safe mode failed as well. No error code was given, but it's probably the same underlying issue.

    An aside for others who might want to try this anyway: Windows Update service is not enabled by default in safe mode (with networking.) Wuauserv can be enabled manually by adding a key to the registry, but the UI will not show up, so the updates have to be downloaded manually.

    I'm stumped at this point. Is it possible for to look at the CBS.zip attached to the opening post and fix the corrupted/missing files etc?
      My Computer


  8. Posts : 2,781
    Windows 10 Pro x64
       #8
      My Computer


  9. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #9

    Hi, Laith. Thanks for the reply. That has already been done. In fact, it's the first thing I did because it's the first step in Windows Update Posting Instructions. The CheckSUR log is in the CBS.zip file attached to the opening post. Are the attachments in the original post not showing up? Please let me know if that's happening.

    I would really appreciate it if someone can look at the logs generated by SURT and Windows Update. Thanks!
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Here's the summary from your CheckSUR scan.

    Code:
    Summary:
    Seconds executed: 1616
     Found 19507 errors
      CBS Registry Error Total count: 1
      CBS Watchlist Package Missing Total count: 17689
      CBS Watchlist Component Missing Total count: 1817
    As you can see, there is massive corruption in the registry.
    I can really only recommend a repair install - or a clean one, should the repair fail.
      My Computer


 
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