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Windows 7: Malfunctioning Windows Update and Related Error Codes

15 Mar 2015   #1

Windows 7 Home Premium 64-bit
Malfunctioning Windows Update and Related Error Codes

Hi all

I have been having so many problems of late and am not able to find a solution. Here's a description:

I have been unable to install updates for a couple of months now so I did a system restore. It returned the error unspecified error occurred during system restore 0xc0000022.

I tried to do another update after this and none was successful (14 failed). I got the following error codes: 800706F7, 80073712, 80070490.

I have been browsing through the forum and this led me to look in my installed programs list and noticed that there is no indication of any service pack. (I might be mistaken but I thought service pack updates used to be there). Should I, among other things, reinstall the service pack, and if so, how?

I am really in need of a permanent fix for these recurring problems as I feel my pc is vulnerable. It has also slowed substantially in recent months. Please note, too that I am running Avast Free Antivirus.

I will be grateful for any assistance.

My System SpecsSystem Spec
15 Mar 2015   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

The first step is to follow instructions.

Complete this tutorial and post results as instructed in the tutorial.

Windows Update Posting Instructions

The next step is to wait until one of our experts check the log.
At times they are very busy so just hang in there.
My System SpecsSystem Spec
16 Mar 2015   #3

Windows 7 Home Premium 64-bit

Hi Layback Bear

I've completed the tutorial but the zip file is all of 58.5 MB. Since the limit is 8 MB, could you guide me as to how to proceed? While I await that instruction, the error code I got after updating was 80073712.

Thank you much.
My System SpecsSystem Spec

16 Mar 2015   #4
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Just wait for one of our experts to drop by and they will give you instructions.

Because I'm no expert in this field all I wanted to do is point you in the proper direction.

See if this helps. Some instruction from one of our experts.

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
16 Mar 2015   #5

Windows 7 Home Premium 64-bit

Thank you for your advice and help.

However, it seem I'll just have to wait on you experts because I followed the instructions in the quote you posted, but the zip files are still too large. Apart from the CbsPersist files, there is a CBS.log file that which, when compressed, is still much larger than the 8 MB.
My System SpecsSystem Spec
16 Mar 2015   #6

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

If you can upload to OneDrive or Dropbox and post a link that would work.
My System SpecsSystem Spec
17 Mar 2015   #7

Windows 7 Home Premium 64-bit

Hi, here is the link to to the file I have uploaded to GoogleDrive:

Looking forward to a solution.
My System SpecsSystem Spec
20 Mar 2015   #8
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

shstudent hang in there.
I have just asked a friend to take a look at your problem.
It's my fault. Some how I let you fall between the cracks.
My System SpecsSystem Spec
20 Mar 2015   #9

Windows 7 Home Premium 64-bit

At least you have found me (my post) again; and now that you have, I know I will be assisted. Thanks! I am looking forward to resolving the issues.
My System SpecsSystem Spec
22 Mar 2015   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You have a fair amount of corruption present
Seconds executed: 3013
 Found 88 errors
  CSI Manifest Missing Total count: 55
  CSI Payload File Missing Total count: 7
  CBS MUM Missing Total count: 24
  CBS Catalog Missing Total count: 2
It's going to be tomorrow evening before I have time to work on a fix protocol for these

Shout if you haven't heard by Tuesday!
My System SpecsSystem Spec

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