windows update: errors 800B0100 and 80070002


  1. Posts : 3
    windows 7 professional x64
       #1

    windows update: errors 800B0100 and 80070002


    i ran windows update and it seemed to do its thing. Then it seems to always want to update (had the shield icon on the shutdown button). So after doing that a few times i realized it was failing to actually apply the updates and giving me the following errors:

    800B0100
    80246007
    80070002

    I've tried the update rediness tool, the "fix it" thing from microsoft which failed to fix it and i tried updating individually, but they all fail with the same error.

    Attached is my log from SUR

    Thank you!
    windows update: errors 800B0100 and 80070002 Attached Files
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    You appear to have some major corruption present.
    Code:
    Seconds executed: 721
     Found 115 errors
      CSI Manifest All Zeros Total count: 69
      CBS MUM Corrupt Total count: 23
      CBS Catalog Corrupt Total count: 23
    Luckily, it's all from a single update, so it may be fixable.

    I'll post a fix protocol when I can get through my backlog!
      My Computer


  3. Posts : 3
    windows 7 professional x64
    Thread Starter
       #3

    thank you

    My IT dept will probably need to know what is going on, can't go installing just anything off the internet. They believe it has to do with trying to install 32bit updates on a 64bit machine. Is there anything to that? Do you know what it causing the problem?

    Thanks!
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Almost certainly the problem is shutting off the computer during an update installation - It's no possible to install 32-bit updates to a 64-bit machine without breaking much more than this!
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    I've uploaded a file - tvxaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder tvxaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.


    It looks as if I was a little optimistic about everything being from one update - terhe are a few files I've been unable to find yet, but let's see how this lot does
      My Computer


 

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