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#1
Can't start Windows after incomplete update
Hello all, first post here and I hope this is the right board, not sure where to post this!
The other day my wife was using the laptop and it forced an update, shutting the laptop down. While it was installing the updates, she manually turned it off and now it won't boot.
Basically, no matter what I do, Safe mode, system restore, anything, will not get past the startup screen. It attempts to load the drivers and usually stops at around 381 out of 10,068 (or something like that). It will then ask me to "Start Windows Normally" or "Perform a System Restore". Neither option works.
I'm afraid a driver became so damaged that no matter what I do, I can't get past the startup or advanced startup options. Even when trying to backup all the files in HP Recovery mode, it doesn't recognize my external hard drive.
Is there anything else left to do, or is this one toast? Most likely going to buy a new laptop at this point because I feel like I've tried everything!
Thanks!