Trouble with Windows 7 Security Updates - error code 800B0100

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  1. csbellmd
    Posts : 9
    Windows 7 Professional SP1 32bit
       New #1

    Trouble with Windows 7 Security Updates - error code 800B0100


    Hello to all:

    For the last month or so, Windows Update has been unable to install certain Security Updates. The most recent is 'Security Update for Windows 7 (KB3023562)'.

    The error code listed is: Code 800B0100.

    My system is a Fujitsu Lifebook T901 running Windows 7 Professional SP1 32bit.

    I have followed the directions for posting issues with Windows Update according to the 'Windows Update Posting Instructions'. I have done all of the steps and have attached the CBS.zip file.

    Any help with this issue would be appreciated.

    Thanks in advance,
    CB
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Here's the summary from your CheckSUR scan -
    Code:
    Summary:
Seconds executed: 1296
 Found 12 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 5
  CBS Catalog Corrupt Total count: 5
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18713_none_baf9d05ff8c9dd63.manifest
 winsxs\manifests\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22919_none_bb8970cd11e2125e.manifest
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.cat
    I'll post a fix protocol when I can clear my backlog.
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded a file - cbdaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder cbdaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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  6. csbellmd
    Posts : 9
    Windows 7 Professional SP1 32bit
    Thread Starter
       New #4

    Appreciate your help NoelDP.

    Here are the files generated with the scan:

    Thx,
    Clint
    Trouble with Windows 7 Security Updates - error code 800B0100 Attached Files
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    That CheckSUR report is the same one as posted the other day?

    Did you run the scan again?
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  8. csbellmd
    Posts : 9
    Windows 7 Professional SP1 32bit
    Thread Starter
       New #6

    NoelDP:

    I did, but not sure if I did it correctly.

    I did put the contents of the packages and manifests folders onto my computer as per your instructions.

    I was unsure how to run the checkSUR scan, but then I figured it was what I did before. Let me check to make sure I did that correctly...
    1. I opened an elevated prompt
    2. then ran - sfc /scannow
    3. then went to C:/windows/logs and copied the CheckSUR.log file and the CheckSUR.persist.log file.

    I assumed that these files were new files created with the newly ran scan. It seems now that they are not new files but instead the ones that were created previously.

    I have since done the process again, and the CheckSUR.log file and the CheckSUR.persist.log file still are not updated. Apparently, I am doing this wrong.

    Sorry about my ignorance, but please instruct me.

    Thanks, Clint
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    CheckSUR is the tool (large file KB947821) that you downloaded - you need to run that again, rather than SFC, at this point.
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  11. csbellmd
    Posts : 9
    Windows 7 Professional SP1 32bit
    Thread Starter
       New #8

    Thank you, NoelDP. Here are the files...

    Clint
    Trouble with Windows 7 Security Updates - error code 800B0100 Attached Files
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    CheckSUR is happy now...
    Code:
    Summary:
Seconds executed: 1338
 Found 7 errors
 Fixed 7 errors
  CSI Manifest All Zeros Total count: 2
  Fixed: CSI Manifest All Zeros.  Total count: 2
  CBS MUM Corrupt Total count: 5
  Fixed: CBS MUM Corrupt.  Total count: 5
  Fixed: CBS Paired File.  Total count: 5
    With any luck, if you do a new Check for Updates, and attempt to install only the oldest update found, it should work - then install the rest.
    If not, then post back with the error code, and the KB number of the update you attempted to install.
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  13. csbellmd
    Posts : 9
    Windows 7 Professional SP1 32bit
    Thread Starter
       New #10

    NoelDP,

    Windows Update failed in the install of KB3023562 - Error code: 8024200D. This is one of the same updates that was problematic before.

    Any ideas?

    Thanks so much for your efforts,
    CB
      My Computer
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