Windows update error code 490


  1. Posts : 8
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
       #1

    Windows update error code 490 and 800736B3


    Hi I was wondering if anyone knows how to fix this windows update problem. The windows update window says Error code 490, I am also receiving error 800736B3 as noted below

    Any help someone can lend is greatly appreciated

    Thanks
    Attached Thumbnails Attached Thumbnails Windows update error code 490-error-490.jpg  
    Last edited by mshatkus; 28 Mar 2015 at 06:56.
      My Computer


  2. Posts : 8
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #2

    after successfully getting that update to install which I didn't think was the entire service pack, I rebooted and another update pops up for Win 7 SP1 and that one throws another error. 800736B3
    Attached Thumbnails Attached Thumbnails Windows update error code 490-error-800736b3.jpg  
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    Welcome to our forum.

    Please complete this tutorial so our experts can take a look.

    Windows Update Posting Instructions
      My Computer


  4. Posts : 8
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #4

    CBS Log


    I receive an error when trying to run the System Update Readiness tool. When I try to run the tool a 2nd time I also receive an error. Screenshots are attached along with my CBS Log
    Attached Thumbnails Attached Thumbnails Windows update error code 490-hotfix-not-installed.jpg   Windows update error code 490-hotfix-not-installed-2nd-time.jpg  
    Last edited by mshatkus; 28 Mar 2015 at 06:20.
      My Computer


  5. Posts : 8
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #5

    every time I try to run the SUR tool I get an error now. Seems to be a different error each time too. Here is the latest error code
    Attached Thumbnails Attached Thumbnails Windows update error code 490-hotfix-error.jpg  
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Are you trying to get the update for SP-1?

    I don't like to get to deep into Windows 7 Updates because of my lack of knowledge of the subject. I normally wait for a expert but I did find this from Microsoft. Take a read through this.

    Learn how to install Windows 7 Service Pack 1 (SP1)
      My Computer


  7. Posts : 8
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #7

    Thank you for your input. I have read that page and tried using the "recommended" way with Microsoft Update. no luck. I also tried manually downloading SP1 and installing it locally. No luck either
      My Computer


  8. Posts : 8
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #8

    ok so I was finally able to get the SURT to run successfully (after 3000 reboots :)) and then ran the sfc /scannow which only ran to 52% completion before saying "Windows Resource Protection could not preform the requested operation."...So here is another CBS log
    Attached Thumbnails Attached Thumbnails Windows update error code 490-sfc.jpg  
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    Well the next step is waiting for a expert and they are always very busy.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 10:23.
Find Us