Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Cannot install updates anymore

27 Mar 2015   #1

windows 7
Cannot install updates anymore


Symptoms : windows update fails applying updates while in control panel -> windows update or in reboot mode.
One of the error code I get : 8007371B (I didn't note other error codes)

Already tried :
- Install updates one at a time
- Removing SoftwareDistribution folder while WU service is stopped
- Running sfc and checkdisk
- Running Microsoft readiness tool

my CBS logs (22MB) :

My System SpecsSystem Spec
28 Mar 2015   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

This seems to be at least part of your problem...
2015-03-27 17:34:21, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB2676562~31bf3856ad364e35~amd64~~, applicable state: Installed
2015-03-27 17:34:21, Info                  CBS    Exec: Asynchrous operation, session completes later
2015-03-27 17:34:21, Info                  CBS    Asynchronous Session: 30435499_3767951205 finalized. [HRESULT = 0x00000000 - S_OK]
2015-03-27 17:34:25, Error                 CSI    000000c9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #431111# from CCSDirectTransaction::OperateEnding at index 0 of 70 (0x0000000000000046) operations, disposition 0[gle=0xd015001a]
2015-03-27 17:34:25, Error                 CSI    000000ca (F) HRESULT_FROM_WIN32(14098) #429176# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x66d84d0, mp = @0x66d8cd0, disp = 0)[gle=0x80073712]
2015-03-27 17:34:25, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-03-27 17:34:25, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
28 Mar 2015   #3

windows 7

Since yesterday I rebooted the computer and windows tried again to install updates, failed and used a restore point.
So here is the latest version of CBS folder and components file :
My System SpecsSystem Spec

09 Apr 2015   #4

windows 7

Well no more answers here so I had to reinstall windows from scratch
My System SpecsSystem Spec
09 Apr 2015   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Sorry about that! - you should have shouted!

Hope the new install avoids the problems of the old!

Good luck
My System SpecsSystem Spec

 Cannot install updates anymore

Thread Tools

Similar help and support threads
Thread Forum
Windows 7 Updates: Which updates to install? (SCREENSHOTS INSIDE)
How are you guys doing today? i recently reinstalled windows 7 I'm looking for some assistance as far as which updates to install on Windows 7. Also would like to know how to turn on a feature so the updates will install automatically (If thats safe) In my optional tab it reads the...
Windows Updates & Activation
5 updates fail to install through windows updates or manual?
I have 5 updates that fail to install. I have also tried to manually install them, but they still fail Here are the updates: KB2586448 KB2572076 KB2564958 KB2567053
Windows Updates & Activation
Can not install ANY drivers anymore...
Hello all! I am having the strangest problem that I have EVER encountered... For some reason, Windows 7 will not let me install ANY drivers anymore. The problem gets even stranger... Lets say I have a USB device that already has the drivers installed on one of the USB ports. If I move...
Hardware & Devices
Can't install software anymore
I have been running windows 7 professional since it came out. Ihas been great until about a few weeks ago. I have noticed a couple things. 1) when i click the start menu and start typing the name of a program is is slower and usually finds documents instead of applications that i may be...
General Discussion
Can't boot or Install anymore.
Hey =) My screen randomly froze yesterday (stayed locked, couldn't move mouse or anything) and now W7 is stuck at "Starting Windows". The little icons won't appear and it stays stuck there for hours. In safe-mode it gets stuck at CLASSPNP.SYS and locks. Trying to reinstall doesn't work, it...
Installation & Setup
Can't install anything anymore.
Well, I thought I might actually try my hand at installing my Windows 7 x64 Pro student upgrade from Digital River finally today after I found the iso. All has gone to hell. First, I tried installing 7 to a second drive then activating it. Got the whole this license is for upgrades not clean...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:27.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App