Cannot install updates anymore


  1. Posts : 15
    windows 7
       #1

    Cannot install updates anymore


    Hi,

    Symptoms : windows update fails applying updates while in control panel -> windows update or in reboot mode.
    One of the error code I get : 8007371B (I didn't note other error codes)

    Already tried :
    - Install updates one at a time
    - Removing SoftwareDistribution folder while WU service is stopped
    - Running sfc and checkdisk
    - Running Microsoft readiness tool

    my CBS logs (22MB) :
    http://www.celeos.eu/tmp/CBS.zip
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    This seems to be at least part of your problem...
    Code:
    2015-03-27 17:34:21, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, applicable state: Installed
    2015-03-27 17:34:21, Info                  CBS    Exec: Asynchrous operation, session completes later
    2015-03-27 17:34:21, Info                  CBS    Asynchronous Session: 30435499_3767951205 finalized. [HRESULT = 0x00000000 - S_OK]
    2015-03-27 17:34:25, Error                 CSI    000000c9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #431111# from CCSDirectTransaction::OperateEnding at index 0 of 70 (0x0000000000000046) operations, disposition 0[gle=0xd015001a]
    2015-03-27 17:34:25, Error                 CSI    000000ca (F) HRESULT_FROM_WIN32(14098) #429176# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x66d84d0, mp = @0x66d8cd0, disp = 0)[gle=0x80073712]
    2015-03-27 17:34:25, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    2015-03-27 17:34:25, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
      My Computer


  3. Posts : 15
    windows 7
    Thread Starter
       #3

    Since yesterday I rebooted the computer and windows tried again to install updates, failed and used a restore point.
    So here is the latest version of CBS folder and components file :
    http://www.celeos.eu/tmp/components.zip
    http://www.celeos.eu/tmp/CBS2.zip
      My Computer


  4. Posts : 15
    windows 7
    Thread Starter
       #4

    Well no more answers here so I had to reinstall windows from scratch
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Sorry about that! - you should have shouted!

    Hope the new install avoids the problems of the old!

    Good luck
      My Computer


 

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