Notebook in reboot loop

There are no errors in either SFC or CheckSUR logs.

I had to go back to one of the earlier CBSPersist logs to find any error - and got this one...

Code:

2015-03-26 06:04:35, Info                  CBS    Failed to open online software key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to get SOFTWARE registry key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    SQM: Failed to get SOFTWARE key from session. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Warning: Failed to apply SQM sample policy for package: Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to open online package store: Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to get key for store object type: 2 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to get out of package store package: Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed while trying to find package: Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to set state of Package and Updates while finishing initialization. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to initialize package: Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1, from path: \\?\C:\Windows\Servicing\Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum, existing package: 1 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to resolve package [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to populate children. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to initialize internal package for package: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Delay load failed for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Error                 CBS    Delay Initialization Failed [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]

I suspect that this error implies that the SOFTWARE registry hive is corrupt, rather than there are actually permissions problems.

If that is the case, then it's likely that you will need at least a repair install. However, I haven't seen an error of this type before and need to do some research first.

OK - it looks as if there may neither permissions or corruption problems in the registry.


in the left pane, navigate to
"HKey_Local_Machine\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages"
Right-click on the 'Services' key and select Export
Select to export to the Desktop
in the File name box type 'packs'
at the 'File Type' box, select 'Registry Hive Files'
and save the file
Close Regedit
Compress the packs file and upload the compressed file to your reply.

Also, right-click on the Packages folder, and select Permissions - please post a screenshot of the window with the TrustedInstaller entry highlighted.

Wow! - Windows must have sorted at least some of the problems itself, then!

Glad it seems fixed, now, anyway.

Good luck!

There doesn't appear to be any problem with the registry key I was concerned about - so it may be that the file itself is tagged as read-only - let's take a close look at it....

Open an Elevated Command Prompt and run the following commands.

ICACLS C:\Windows\servicing\Packages
ICACLS C:\Windows\servicing\Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.* /T
ATTRIB C:\Windows\servicing\Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.*


post the results.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

That all looks perfectly normal to me.
Maybe we'd better have some new logs...


Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.