Cannot upgrade IE 8 to IE 11


  1. Posts : 1
    WIndows 7 Professional
       #1

    Cannot upgrade IE 8 to IE 11


    Some updates we not installed...
    Error(s) found:
    Code 5
    Code 9C59

    Ran Microsoft Genuine Advantage Diagnostic Tool...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-P4P6B-BCVDQ-6VP3C
    Windows Product Key Hash: RcnLfFK37P0qL3fbciWe1/yxTjs=
    Windows Product ID: 00371-OEM-9314227-49262
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {CFAE00CD-1D2C-4342-B9AF-2C45E2E15C1F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150202-1526
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002



    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAQABAAAAAQABAAEAHKKYMzpbcu6sJc5whHfuFn63GIuWYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl




    Cleaned up all Temp files...

    Ran sfc scannow. C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    Reset Windows updates.
    Ran the update readiness tool and then update to SP-1


    Same error

    Now what?
    Cannot upgrade IE 8 to IE 11 Attached Files
      My Computer


  2. Posts : 231
    Windows 7 Ultimate SP1 64 bit
       #2

    Have you tried download IE 11 from Download Center?
    If you did,try installing.
    If it can't install,Windows Update will recognize it after some time of failure to install IE 11 and will try to install IE 9 and IE 10.
    After installing one of the older versions,you'll have IE 11 available as an optional or recommended update.Then it may be able to install IE 11 well.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

    Please also post the C:\Windows\windowsudpate.log file
      My Computer


 

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