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Windows 7: Windows 7 Service Pack 1 unable to update

31 Mar 2015   #1
kimewing

64 bit windows 7
 
 
Windows 7 Service Pack 1 unable to update

Hello,

I have seen that this problem has been solved before on this forum for other people, but that it is different in each case.
I have tried to install windows Service Pack Update through windows update and also downloading it. Both won't install due to error 800b0100.
I also dowloaded the recomended Windows6.1-KB947821-v12-x64.msu file to check the problem and maybe solve it. It hasn't worked.
I add the checksur log file, hoping someone may help me.
Thanks,
Kim
My System SpecsSystem Spec
.
02 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problems -
Code:
Summary:
Seconds executed: 1324
 Found 37 errors
  CSI Manifest All Zeros Total count: 25
  CBS MUM Corrupt Total count: 6
  CBS Catalog Corrupt Total count: 6
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_098c4a392817e693.manifest
 winsxs\manifests\amd64_netfx-system.windows.forms_b03f5f7f11d50a3a_6.1.7600.20935_none_6cc9e33c94b59a38.manifest
 winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7600.20935_none_89f72da3bc548a91.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7600.20935_none_a864c2fbf05ea2a9.manifest
 winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7600.20935_none_a128e5e2c85fae7c.manifest
 winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.1.7600.20935_en-us_a0a763b9c9025900.manifest
 winsxs\manifests\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d.manifest
 winsxs\manifests\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7600.20935_en-us_4fdd65da8f1fc992.manifest
 winsxs\manifests\amd64_netfx-mscorjit_dll_b03f5f7f11d50a3a_6.1.7600.16789_none_4c3665acd8ffbf8f.manifest
 winsxs\manifests\msil_system.windows.forms_b77a5c561934e089_6.1.7600.20935_none_eea07e691982735f.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7600.16789_en-us_66afb31075744e72.manifest
 winsxs\manifests\amd64_mscorlib_b77a5c561934e089_6.1.7600.20935_none_3dbdf40e82d73e24.manifest
 winsxs\manifests\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_0a05155c41430a44.manifest
 winsxs\manifests\msil_system.windows.forms_b77a5c561934e089_6.1.7600.16789_none_0572cb9effd6f83f.manifest
 winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7600.16789_none_b7fb3318aeb4335c.manifest
 winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7600.16789_none_a0c97ad9a2a90f71.manifest
 winsxs\manifests\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7600.16789_none_bf371031d6b32789.manifest
 winsxs\manifests\amd64_netfx-mscorjit_dll_b03f5f7f11d50a3a_6.1.7600.20935_none_35641876f2ab3aaf.manifest
 winsxs\manifests\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_08609a0e43eb0d30.manifest
 winsxs\manifests\amd64_netfx-system.windows.forms_b03f5f7f11d50a3a_6.1.7600.16789_none_839c30727b0a1f18.manifest
 winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.1.7600.16789_en-us_b779b0efaf56dde0.manifest
 winsxs\manifests\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_07a6ed7d2af093fe.manifest
 winsxs\manifests\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_ab8851f9729322c8.manifest
 servicing\packages\Package_1_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2518867_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2518867_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2518867~31bf3856ad364e35~amd64~~6.1.1.0.mum
I'll post a fix protocol when I can clear my backlog.
My System SpecsSystem Spec
02 Apr 2015   #3
kimewing

64 bit windows 7
 
 
Waiting Patiently for your instructions-Thank you

Thank you! I totally appreciate it. I have been going crazy trying to figure it out through reading everyone else's fixes. I'll await your response.
Kim
My System SpecsSystem Spec
.

02 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - kwgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder kwgaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
04 Apr 2015   #5
kimewing

64 bit windows 7
 
 

I put the files in place and reran the CheckSur tool. Here are the results.


Attached Files
File Type: log CheckSUR.log (14.4 KB, 4 views)
File Type: log CheckSUR.persist.log (26.7 KB, 0 views)
My System SpecsSystem Spec
04 Apr 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR seems to be happy now, at least!
PLease do a Check for Updates, and attempt to install ONLY the oldest update found - what happens?
If it goes in OK, try the rest...
My System SpecsSystem Spec
05 Apr 2015   #7
kimewing

64 bit windows 7
 
 

You have been a computer saver! Thank you so much for your time and help. It updated to Service Pack 1 and now all my other adobe updates are working as well. thank you thank you thank you!
My System SpecsSystem Spec
.
06 Apr 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!
Good luck.
My System SpecsSystem Spec
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