Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: KB3014406 update failing with error code 80073712

02 Apr 2015   #1
AndrejSPB

 
 
KB3014406 update failing with error code 80073712

Hi,
I am getting a 'Windows Update encountered an unknown error" with the error code 80073712 when trying to install KB3014406. It is the only update which is failing to install.

Unfortunately, the CBS.zip file is 32,8MB. Since you require the whole folder, I have uploaded it to my Dropbox at the following link:
https://www.dropbox.com/s/9xzja4jsqximzzk/CBS.zip?dl=1

C:\Windows\windowsupdate.log file is attached below.




Attached Files
File Type: log WindowsUpdate.log (1.07 MB, 0 views)
My System SpecsSystem Spec
.
02 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR found the following problems...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.22865_none_48b848380bfa8bbd.manifest
 winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.18658_none_483c7a50f2d21ee0.manifest
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
The .mum and .cat files aren't actually wrong, usually - it's just a logic error, and has no effect.
I'll post a fix protocol for the manifest files when I can clear the backlog (probably tomorrow)
My System SpecsSystem Spec
03 Apr 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - asbaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder asbaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

03 Apr 2015   #4
AndrejSPB

 
 

Hi, thank you for your help so far!


Attached Files
File Type: log CheckSUR.log (1.4 KB, 1 views)
File Type: log CheckSUR.persist.log (7.7 KB, 0 views)
My System SpecsSystem Spec
03 Apr 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy now.

With any luck, WU will now work - do a Check for Updates, and attempt to install ONLY the oldest found update - what happens?
If it goes in OK, try the rest.
My System SpecsSystem Spec
03 Apr 2015   #6
AndrejSPB

 
 

Windows is up to date! Thank you! :)
My System SpecsSystem Spec
03 Apr 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!
Good luck
My System SpecsSystem Spec
Reply

 KB3014406 update failing with error code 80073712




Thread Tools




Similar help and support threads
Thread Forum
Windows Update Failing, error code 80073712
Hello. I've never posted before; I hope you can help me. But I'm not an advanced user therefore I might need some patient assistance, if possible. Windows update is not succeeding. Getting error code 80073712 when trying to install the following updates: KB3060716 KB3071756 KB3083992 ...
Windows Updates & Activation
Windows Update failing with error 80073712
I am running Windows 7 Professional x86 32bit and my machine is having severe problems with updating. When I run Check for Updates I get the error Code 80073712. Looking at my Update History there is a long list of updates with several fails. However when I go to Installed Updates it is...
Windows Updates & Activation
Windows update failing error 80073712
When I run Windows update I get the error 80073712. I also am getting errors when running the SFC scan. Says that it found errors but could not repair them. Attaching CBS log for review. I have tried to repair and do what I can but it is time to ask for help. Any help is greatly appreciated and...
Windows Updates & Activation
Windows Update Installer Update failing - Code 80073712
Logs attached. Attempting to update Windows results in attempt to update Windows Update Installer, which fails with Code 80073712. Logs attached. sfc /scannow reported no problems found. Windows 7 SP1 Home Premium x64 Thanks in advance! - Tim
Windows Updates & Activation
Security update KB3006226 keeps failing Error code 80073712
I am unable to install Security update for windows 7 for x64 based system KB3006226. It keeps giving me an error code 80073712. I have tried every suggestion on the Microsoft website and the problem still continues. I have been working on this for a month now. The programs I have used can not...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:21.
Twitter Facebook Google+