How to I persuade MS that my copy of Windows is genuine?


  1. machare
    Posts : 7
    Windows 7 32 bit
       New #1

    How to I persuade MS that my copy of Windows is genuine?


    My laptop keeps telling me that I don't have a genuine copy of Windows 7.

    I suspect that this is because I have moved Windows from the original hard disk to a Crucial SSD

    When I run WindowsActivationUpdate.exe it fails to install and I get error code 0xC8000247

    If I run sfc/scannow there are some unresolved errors. I could post the log file if that would help

    Is there a way I can convince MS that my copy of Windows is genuine, aside from a re-install?

    The output from MGADiag.exe is shown below.


    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VKWB9-YBYG4-GT92H
Windows Product Key Hash: tYJRevQnUoG/Y9qcMgkinDE3eyY=
Windows Product ID: 00359-OEM-9806784-27086
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E6D4CBED-A549-4915-8B08-0FD86A8610A7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E6D4CBED-A549-4915-8B08-0FD86A8610A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GT92H</PKey><PID>00359-OEM-9806784-27086</PID><PIDType>8</PIDType><SID>S-1-5-21-452278872-3996940251-3948642082</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 3500</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20101025000000.000000+000</Date></BIOS><HWID>C20B3A07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>828EE424ADFD720</Val><Hash>Bn3yK69PCGLpYOTw9F46W+cGEvM=</Hash><Pid>81602-912-2036541-68945</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-067-827086-02-2057-7601.0000-0882015
Installation ID: 015135545646327974189330103956956282466526069595339351
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: GT92H
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 04/04/2015 19:42:25

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 4:1:2015 19:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEAeqgENuCfrHtIeEaiFksE1mTb1s4MMTI1XF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          WN09    
  FACP            DELL          WN09   
  HPET            DELL        WN09
  MCFG            DELL        WN09
  SSDT            AMICPU        PROC
  SLIC            DELL          WN09   
  OSFR            DELL          M08
    Last edited by machare; 04 Apr 2015 at 15:05.
      My Computer
    Quote Quote

  3. americancritic2
    Posts : 397
    Windows 7 Home Premium 64-Bit SP1
       New #2

    Hello and welcome to the seven forum. Try here and see what it says about drivers.

    Microsoft â
      My Computer
    Quote Quote

  4. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #3

    Please use this tutorial by Brink to post you log here.

    It will give a more precise log to look at.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer
    Quote Quote

  6. machare
    Posts : 7
    Windows 7 32 bit
    Thread Starter
       New #4

    Layback Bear said:
    Please use this tutorial by Brink to post you log here.

    It will give a more precise log to look at.

    Windows Genuine and Activation Issue Posting Instructions
    I have reformatted the original post to tidy it up. Does that do what you want?
      My Computer
    Quote Quote

  7. AddRAM
    Posts : 13,576
    Windows 10 Pro x64
       New #5

    aside from a re-install?

    Probably not. You are having errors.

    It would be best to do a clean install on the ssd and activate with your key from the COA. If it`s readable.

    You shouldn`t have any issues after that.
    Last edited by AddRAM; 22 Apr 2015 at 17:47.
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    If KB3004394 is installed, uninstall it, and reboot twice.
    Do a Check for Updates, and install the new version of KB3004394, and any other updates.
    reboot again, and run a new MGADiag report, and post it.
      My Computer
    Quote Quote

  10. machare
    Posts : 7
    Windows 7 32 bit
    Thread Starter
       New #7

    Thanks for the suggestions. I don't have KB3004394. Nearly all the updates begin KB2..

    Build 10049 of Windows 10 runs fine from another partition. I could not upgrade the W7 partiton because of the license issue.

    Is there anyway I can install the W10 disk and sata drivers from the install USB stick I had to make from the esd file on my desktop computer?
      My Computer
    Quote Quote

  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.
      My Computer
    Quote Quote

  12. machare
    Posts : 7
    Windows 7 32 bit
    Thread Starter
       New #9

    NoelDP said:
    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.
    Thanks very much for your post and for pointing me to the correct Intel driver, 2which I am now using. I did try some Intel driver utility but it never lead to the one you identified. I was unable to do an online verification with Firefox but when I tried IE it was very quick. Getting Windows Update to work was the next battle. I started Windows Defender, and after I got that running Windows update started and is now downloading what is probably a years worth of updates.

    So once again thank your for your help.
      My Computer
    Quote Quote

  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    You're welcome - good luck!
      My Computer
    Quote Quote

 

  Related Discussions
not a genuine copy windows 7
in Installation & Setup

Whilst away last week my son unbeknown to me decided I needed windows 10. I am as my user name says I am useless and only use my laptop for email shopping and bbc iplayer. All seemed ok the first time I turned it on but after traveling I was tired and forgot to turn it off, (I think) Next morning...
There was a 5 page thread on trying to downgrade from Ultimate to Win 7 Pro but I thought I should start a new thread. I have a thead on a different forum but was hoping someone here might know the answer. Users computer says Windows is not genuine, was 7 pro, in Sept 2013 we upgraded to...
Recently a note has appeared on bottom right of screen on my laptop which says-This copy of windows is not genuine. I know for a fact it is genuine as i only purchased it 0n the 3rd December 2010. I have not had any problems with it until the note appeared on my laptop last week. Can someone...
This copy of windows is not genuine
in Windows Updates & Activation

Please find below result for Microsoft diagnosis tool..... Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012
copy of Windows not genuine
in Windows Updates & Activation

Help please. I've searched and saw many threads on this subject but my situation seems simple. Biostar MB and original copy of Win 7 Pro. I recently reformatted my HD and did a clean install of Win 7 Pro. Installation and activation went fine. Because of some other issues I did another...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 04:48.
Find Us