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Windows 7: Windows no longer guenine after hardware crash

15 Apr 2015   #1

Windows 7 Professional x64
Windows no longer guenine after hardware crash

I have a regular win 7 home premium licence (full product, not OEM) that I ugraded to win 7 pro (still with a regular ugrade kit from MS). After a big hardware crash (something messed up with my motherboard) I had to clear CMOS and tried to get my computer back. I succeeded in relaunching windows after several trials, but it now says that my windows is no more guenine. MS guenine validation tool refuse both licences keys since one is only the ugrade kit and not the full licence and second one is a home premium licence key and I have pro installed.

Windows is installed on a SSD and I desactivated the system rollback utility and did not save service pack desinstallation files for disk space reasons.

Any help will be highly appreciated

Thanks in advance

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85315
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0DAB335E-57C0-48C2-8F7A-614A52B7527A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: T:20150412225604058-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Michel\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0DAB335E-57C0-48C2-8F7A-614A52B7527A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85315</PID><PIDType>5</PIDType><SID>S-1-5-21-560498376-2305110792-252183433</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2303</Version><SMBIOSVersion major="2" minor="6"/><Date>20120217000000.000000+000</Date></BIOS><HWID>4B3B3007018400FE</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Version du service de licences logicielles*: 6.1.7601.17514

Nom*: Windows(R) 7, Professional edition
Description : Windows Operating System - Windows(R) 7, RETAIL channel
ID d’activation*: e838d943-63ed-4a0b-9fb1-47152908acc9
ID d’application*: 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu*: 00371-00170-177-000006-00-1036-7601.0000-1052015
Identificateur d’installation*: 001311462774955645114310187506022262703463085412606881
URL du certificat du processeur :
URL du certificat de l’ordinateur :
URL de licence d’utilisation :
URL du certificat de clé de produit*:
Clé de produit partielle*: PW487
Statut de la licence : notification
Raison de la notification : 0xC004F200 (non authentique).
Nombre de réinitialisations de Windows restant*: 5
Heure approuvée*: 15/04/2015 22:11:27

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:15:2015 21:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
My System SpecsSystem Spec
16 Apr 2015   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The installed Product Key is the Default Key for Windows - and can never be activated.

You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.

You may need to activate by phone.
My System SpecsSystem Spec
16 Apr 2015   #3

Windows 7 Professional x64

Sorry but I omitted to precise that my pc is a home build desktop. And I still have windows seven home premium DVD. I also bought the upgrade to pro version (no physical
Disk - just a key). So I tried both keys.
My System SpecsSystem Spec

16 Apr 2015   #4
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Noel is off line now so let me explain.

Your log shows you are using this key at the present time.
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
That key will never activate your system.
Where did you get that COA key from?
My System SpecsSystem Spec
16 Apr 2015   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Ah - so this is an Anytime Upgrade from Home Premium?

The same advice still applies - use operator activation.
My System SpecsSystem Spec
16 Apr 2015   #6

Windows 7 Professional x64

@Layback Bear

The Product Key in the log is different from both product keys I have (product key of the home version and product key from upgrade kit to w pro). I think this number has been generated when I upgraded from home to pro. Problem is that I don't have the full number. Do you know if there is a way to retrive it ?

I tried and it does not work (as I explained both key I have, DVD box sticker and upgrade kit box sticker). I think I first need to retrieve the product key that was generated when I upgrded to win7 pro but I don't know how.
My System SpecsSystem Spec
16 Apr 2015   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Damn! Sorry - I missed the fact second time around that what you have there is the Default Key - all I can blame is too many threads and not enough time!

Yes, you need that Windows 7 Upgrade Key.
There is no way to get it back from the current install - unless you have a backup of the old one?
What happened to the hardcopy of your upgrade Key? - It should be in the packaging in which the disk came.

If this is the full Retail Upgrade, then you can do a Repair Install to get the Key inserted.

If it's a Anytime Upgrade Key - Even with the proper Key, you would then need to persuade the Activation Operator that you have good reason - the problem is that they can give you a one-time Key that would work, but there are very strict rules about when they can issue them. AU Keys cannot just be inserted into the running OS in the same way the Full (OEM or Retail) Keys can - and also can't do an inplace Upgrade. They MUST have an activated (and validatable) system of the right level to upgrade.
My System SpecsSystem Spec
16 Apr 2015   #8

Windows 7 Professional x64

I'm afraid that you are right and that I need to reinstall windows from scratch ... because what I have is an anytime upgrade key. I have still some ideas to test before reinstalling.
Thank you anyway for your help
My System SpecsSystem Spec

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