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Windows 7: Windows Update 'service not running'

20 Apr 2015   #1
blargwall

Win 7 home premium 64 bit
 
 
Windows Update 'service not running'

I've been trying to solve an issue Windows Update has been causing for me, but I haven't been able to change any of the settings to help me figure out how to stop it.

Following the posting rules for this forum, I ran SURT, which claimed to install properly, and I ran sfc /verifyonly, which claimed I had some issues. (I wasn't sure what I needed to back up at the time, so I didn't actually run it.)

Windows update itself 'works', no errors are generated. It will automatically download and install updates, but there is one I don't want, and I can't change the settings to ignore that one update, because the 'service is not running'.

The forum attachment system kept timing out while trying to upload the CBS folder, so I used a dropbox link instead

https://www.dropbox.com/s/hvaj76kulgkkes0/CBS.zip?dl=0

Edit: running Windows 7 home premium 64 bit, accidently left that out.


My System SpecsSystem Spec
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22 Apr 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome blargwall - now as I read it you cannot "hide" the update you don't want? If you are unsure of what I mean and I don't want to sound condescending - if you download the updates and in the result if you right click that update or any update for that matter - you do not want - and choose "Hide" it will not or should not reappear again. If it does as is the case sometimes just re-hide it.

Now I would be running the sfc as is and this as well because that is what I do if my machines show any signs of running not quite as they should it -they are the very basic scans and don't take long.
https://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
this will attempt any repairs to the filing system and I usually do both in safe mode so that there is the least interference form other material on the machine.
My System SpecsSystem Spec
22 Apr 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The 'summary' was missing from the end of the SFC log - but you had 40 damaged files which SFC at least thinks it managed to repair.

The CheckSUR scan was clear.

Please run another SFC scan - does this come back as 'no integrity violations found'?? If not, please post the new CBS.log.

A number of the affected files appear to have been critical system files, so the behaviour of Windows Update may have changed - what's it like now?
My System SpecsSystem Spec
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22 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - I didn't spot that you ran SFC as /verifyonly!!

You MUST run it fully - or it may give erroneous results.
Please run it as /SCANNOW and post the new CBS.log file (only)
My System SpecsSystem Spec
22 Apr 2015   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yes I mentioned that too Noel the CheckSUR I didn't really look at it that much and I thought the chkdsk would be a helpful scan to run too.
My System SpecsSystem Spec
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 Windows Update 'service not running'




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