Updates Fail: Error Code 80070570 and 80073712

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  1. StaticBlue
    Posts : 21
    Windows 7 Professional 64bit
       New #1

    Updates Fail: Error Code 80070570 and 80073712


    Thread started here (and the BSOD's should now be resolved: Unknown BSOD on Mother-in-laws system

    I had 2 problems in that thread, the second led me through a Google search back to this forum in another thread here: Windows Check for updates keeps running-all installation/updates fail

    After completing the steps in post 83, the issue is now worse. Instead of getting to 18% of a elevated scannow, it goes straight to "Windows Resource Protection could not perform the requested operation."

    I have tried "Microsoft's System Update Readiness Tool" as advised here: Fix Windows Update and other problems with Microsoft's System Update Readiness Tool | Wilders Security Forums

    I have the CBS log attached.

    I have tried the solution here, however the key exists: Windows Modules Installer Error:126 - Microsoft Community

    I have run Tweaking.com - Windows Repair to reset permissions, this hasn't helped.

    Suggestions please.

    Cheers :)
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    I rather seems as if you've been trying fixes at random - which is never a good idea.
    You appear to have major problems with your registry:
    Code:
    2015-04-21 04:00:28, Info                  CBS    Starting TrustedInstaller initialization.
2015-04-21 04:00:28, Info                  CBS    Failed to get full path for string:  [HRESULT = 0x8007007b - ERROR_INVALID_NAME]
2015-04-21 04:00:28, Info                  CBS    Failed to expand path from onine store: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\ [HRESULT = 0x8007007b - ERROR_INVALID_NAME]
2015-04-21 04:00:28, Info                  CBS    Failed to find servicing stack directory in online store. [HRESULT = 0x8007007b - ERROR_INVALID_NAME]

    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
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  4. StaticBlue
    Posts : 21
    Windows 7 Professional 64bit
    Thread Starter
       New #3

    Thanks NoelDP, file has been uploaded to https://www.dropbox.com/s/nffpefb781...onents.7z?dl=0

    Cheers :)
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    I'm not seeing the error I expected to find. - which may mean there's a problem elsewhere in the registry.

    Please run the following commands and post the results.


    Please run the following command from an Elevated Command Prompt window(1)

    Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)

    REG QUERY HKU
    REG QUERY HKU\S-1-5-20
    REG QUERY HKU\S-1-5-20\Environment
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

    Copy the whole output to your response(3)

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
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  7. StaticBlue
    Posts : 21
    Windows 7 Professional 64bit
    Thread Starter
       New #5

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001_Classes
    HKEY_USERS\S-1-5-18

    C:\Windows\system32>REG QUERY HKU\S-1-5-20

    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System

    C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment

    HKEY_USERS\S-1-5-20\Environment
    TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
    TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp


    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    \ProfileList\S-1-5-20"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
    ce
    Flags REG_DWORD 0x0
    State REG_DWORD 0x0


    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    \ProfileList"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
    Default REG_EXPAND_SZ %SystemDrive%\Users\Default
    Public REG_EXPAND_SZ %SystemDrive%\Users\Public
    ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-23658683-3362043813-1728232130-1001
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-23658683-3362043813-1728232130-1003
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-23658683-3362043813-1728232130-1004
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-23658683-3362043813-1728232130-1005
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-23658683-3362043813-1728232130-1006
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-23658683-3362043813-1728232130-1007

    C:\Windows\system32>
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    That looks normal enough.

    Run these, and post the results.

    REG QUERY HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001
    REG QUERY HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Environment\
    DIR C:\Windows\System32\config\COMPONENTS.*
    DIR C:\Users
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  10. StaticBlue
    Posts : 21
    Windows 7 Professional 64bit
    Thread Starter
       New #7

    Thanks :)


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>REG QUERY HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130
    -1001

    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\AppEvents
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Console
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Control Panel
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Environment
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\EUDC
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Identities
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Keyboard Layout
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Network
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Printers
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Software
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\System
    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Volatile Environment

    C:\Windows\system32>REG QUERY HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130
    -1001\Environment\

    HKEY_USERS\S-1-5-21-23658683-3362043813-1728232130-1001\Environment
    TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
    TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp


    C:\Windows\system32>DIR C:\Windows\System32\config\COMPONENTS.*
    Volume in drive C is C Drive
    Volume Serial Number is D594-2F00

    Directory of C:\Windows\System32\config

    20/04/2015 11:24 p.m. 56,623,104 components
    1 File(s) 56,623,104 bytes
    0 Dir(s) 236,637,376,512 bytes free

    C:\Windows\system32>DIR C:\Users
    Volume in drive C is C Drive
    Volume Serial Number is D594-2F00

    Directory of C:\Users

    18/04/2015 08:00 p.m. <DIR> .
    18/04/2015 08:00 p.m. <DIR> ..
    08/12/2014 06:41 a.m. <DIR> Andrew
    08/12/2014 06:41 a.m. <DIR> Craig
    18/12/2014 04:39 p.m. <DIR> doNOTuse
    07/12/2014 09:43 a.m. <DIR> Ken Bev
    08/12/2014 06:41 a.m. <DIR> Michael
    24/01/2015 01:46 p.m. <DIR> Natalie and Bree
    25/02/2015 01:01 p.m. <DIR> Public
    0 File(s) 0 bytes
    9 Dir(s) 236,637,372,416 bytes free

    C:\Windows\system32>
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    I have to admit - I'm groping in the dark here.
    There's nothing amiss there that I can see.
    Maybe I didn't go far enough back in the log?

    This is the first error...
    Code:
    2015-04-21 04:00:28, Info                  CBS    Starting TrustedInstaller initialization.
2015-04-21 04:00:28, Info                  CBS    Failed to get full path for string:  [HRESULT = 0x8007007b - ERROR_INVALID_NAME]
    Normally, we get something like this...
    Code:
    2015-04-16 09:10:49, Info                  CBS    Starting TrustedInstaller initialization.
2015-04-16 09:10:51, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
    So - let's have a look and see what's what!

    Run these commands, and post the results...

    DIR C:\Windows\winsxs\amd64_microsoft-windows-servicingstack*
    DIR C:\Windows\winsxs\cbscore.dll /S
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  12. StaticBlue
    Posts : 21
    Windows 7 Professional 64bit
    Thread Starter
       New #9

    Thanks heaps, your groping in the dark is the closest I have had to anything meaningful in the last few days with this issue :)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>DIR C:\Windows\winsxs\amd64_microsoft-windows-servicingstack
    *
    Volume in drive C is C Drive
    Volume Serial Number is D594-2F00

    Directory of C:\Windows\winsxs

    14/07/2009 03:20 p.m. <DIR> amd64_microsoft-windows-servicingstack-
    msg_31bf3856ad364e35_6.1.7600.16385_none_9a945b9a44b86e2d
    14/07/2009 03:20 p.m. <DIR> amd64_microsoft-windows-servicingstack_
    31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b
    05/06/2011 06:23 p.m. <DIR> amd64_microsoft-windows-servicingstack_
    31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5
    05/06/2011 04:40 p.m. <DIR> amd64_microsoft-windows-servicingstack_
    31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
    0 File(s) 0 bytes
    4 Dir(s) 236,554,244,096 bytes free

    C:\Windows\system32>DIR C:\Windows\winsxs\cbscore.dll /S
    Volume in drive C is C Drive
    Volume Serial Number is D594-2F00
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    ...you didn't wait for the second command to finish
    please try again.
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