Windows 7: A problem with Windows Update on Windows 7 64 bit and error 80092004

NoelDP · 24 Apr 2015

Yes please! this is definitely intriguing.

rfe777 · 24 Apr 2015

Quote: Originally Posted by NoelDP

Yes please! this is definitely intriguing.

Here: https://www.dropbox.com/s/70u9o06wpo14fsl/CBS.zip?dl=0

NoelDP · 24 Apr 2015

The oldest CBSPersist file there is 89MB (1.6GB uncompressed)- which is what's causing the bloat.

The CBS.log has the following error in it...

Code:

2015-04-24 07:47:57, Info                  CSI    00000081 Component change list: 
2015-04-24 07:47:57, Info                  CSI    00000082 Couldn't find the hash of component: Microsoft-Windows-IE-InternetExplorer-Optional, Version = 11.2.9600.17728, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\8279850e727389f06786a2e520a840ebb7f2a24f18cf3c65c99d80b0a44ede35.cat".
2015-04-24 07:47:57, Error                 CSI    00000083@2015/4/24:04:47:57.355 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2015-04-24 07:47:57, Error                 CSI    00000084 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #89032# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2015-04-24 07:47:57, Error                 CSI    00000085 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #89031# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2015-04-24 07:47:57, Error                 CSI    00000086 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #89030# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2015-04-24 07:47:57, Error                 CSI    00000087 (F) CRYPT_E_NOT_FOUND #88145# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2015-04-24 07:47:57, Error                 CSI    00000088 (F) CRYPT_E_NOT_FOUND #85770# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2015-04-24 07:47:57, Error                 CSI    00000089 (F) CRYPT_E_NOT_FOUND #85769# 729212 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2015-04-24 07:47:57, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-04-24 07:47:57, Info                  CSI    0000008a@2015/4/24:04:47:57.395 CSI Transaction @0x28a1a0 destroyed
2015-04-24 07:47:57, Info                  CBS    Perf: Resolve chain complete.
2015-04-24 07:47:57, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-04-24 07:47:57, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-04-24 07:47:57, Info                  CBS    WER: Generating failure report for package: Package_for_KB3038314~31bf3856ad364e35~amd64~~11.2.1.0, status: 0x80092004, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent

Please find the file
C:\Windows\WinSxS\Catalogs\8279850e727389f06786a2e520a840ebb7f2a24f18cf3c65c99d80b0a44ede35.cat

double-click on it and it should open the Catalog. If not, then we know where the problem is

Both CheckSUR and SFC scans are clear of errors.

rfe777 · 24 Apr 2015

Quote: Originally Posted by NoelDP

The oldest CBSPersist file there is 89MB (1.6GB uncompressed)- which is what's causing the bloat.

The CBS.log has the following error in it...

Code:

2015-04-24 07:47:57, Info                  CSI    00000081 Component change list: 
2015-04-24 07:47:57, Info                  CSI    00000082 Couldn't find the hash of component: Microsoft-Windows-IE-InternetExplorer-Optional, Version = 11.2.9600.17728, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]&quot;\SystemRoot\WinSxS\Catalogs\8279850e727389f06786a2e520a840ebb7f2a24f18cf3c65c99d80b0a44ede35.cat&quot;.
2015-04-24 07:47:57, Error                 CSI    00000083@2015/4/24:04:47:57.355 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2015-04-24 07:47:57, Error                 CSI    00000084 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #89032# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2015-04-24 07:47:57, Error                 CSI    00000085 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #89031# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2015-04-24 07:47:57, Error                 CSI    00000086 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #89030# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2015-04-24 07:47:57, Error                 CSI    00000087 (F) CRYPT_E_NOT_FOUND #88145# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2015-04-24 07:47:57, Error                 CSI    00000088 (F) CRYPT_E_NOT_FOUND #85770# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2015-04-24 07:47:57, Error                 CSI    00000089 (F) CRYPT_E_NOT_FOUND #85769# 729212 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2015-04-24 07:47:57, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-04-24 07:47:57, Info                  CSI    0000008a@2015/4/24:04:47:57.395 CSI Transaction @0x28a1a0 destroyed
2015-04-24 07:47:57, Info                  CBS    Perf: Resolve chain complete.
2015-04-24 07:47:57, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-04-24 07:47:57, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-04-24 07:47:57, Info                  CBS    WER: Generating failure report for package: Package_for_KB3038314~31bf3856ad364e35~amd64~~11.2.1.0, status: 0x80092004, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent

Please find the file
C:\Windows\WinSxS\Catalogs\8279850e727389f06786a2e520a840ebb7f2a24f18cf3c65c99d80b0a44ede35.cat

double-click on it and it should open the Catalog. If not, then we know where the problem is

Both CheckSUR and SFC scans are clear of errors.

I've browsed through that folder twice but couldn't find that file.

NoelDP · 24 Apr 2015

Try copying this into the Address bar in Windows Explorer....

C:\Windows\WinSxS\Catalogs\8279850e727389f06786a2e520a840ebb7f2a24f18cf3c65c99d80b0a44ede35.cat

if you then hit the Enter key, it should just open the file - or say 'Not found'

rfe777 · 24 Apr 2015

Quote: Originally Posted by NoelDP

Try copying this into the Address bar in Windows Explorer....

C:\Windows\WinSxS\Catalogs\8279850e727389f06786a2e520a840ebb7f2a24f18cf3c65c99d80b0a44ede35.cat

if you then hit the Enter key, it should just open the file - or say 'Not found'

It says 'not found'. What does this mean?

NoelDP · 24 Apr 2015

Not sure - yet!
It's the 'master' catalog file for all the files involved in the update, I think, which tells Windows the file sizes to expect from an update.
It seems that for whatever reason this file isn't where it's expected to be, either because the file itself hasn't been put there, or it's been misnamed. The question then becomes how to fix it.

I think the first thing to do is to delete the source files and re-download them...

This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.

rfe777 · 24 Apr 2015

Quote: Originally Posted by NoelDP

Not sure - yet!
It's the 'master' catalog file for all the files involved in the update, I think, which tells Windows the file sizes to expect from an update.
It seems that for whatever reason this file isn't where it's expected to be, either because the file itself hasn't been put there, or it's been misnamed. The question then becomes how to fix it.

I think the first thing to do is to delete the source files and re-download them...

This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.

Maybe I don't need to do anything after all:

IE11 patch KB 3038314 blocks search engines and may fail with error 80092004 | InfoWorld

It appears like it's a corrupt update , which has already caused problems for a lot more users.

NoelDP · 24 Apr 2015

Interesting article - I hadn't seen that (or heard of the problems) before.
I'll do some research over the weekend.

rfe777 · 24 Apr 2015

Quote: Originally Posted by NoelDP

Not sure - yet!
It's the 'master' catalog file for all the files involved in the update, I think, which tells Windows the file sizes to expect from an update.
It seems that for whatever reason this file isn't where it's expected to be, either because the file itself hasn't been put there, or it's been misnamed. The question then becomes how to fix it.

I think the first thing to do is to delete the source files and re-download them...

This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.

So, do you still want me to do that, even after the article that I've linked to here?