Windows Updates Error Code's 8024000E & C80003FA

Page 3 of 6 FirstFirst 12345 ... LastLast

  1. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #21

    Hi Noel,

    I installed the chipset drivers, however they appear to have made no improvements, I still receive the same Windows Update error codes

    Jon
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #22

    OK - let's see if the other fix I know of has any effect...

    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC


    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.
      My Computer


  3. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #23

    Hi Noel,

    I ran the commands listed above as you requested and left the computer for over an hour, still no joy, same error code 8024000E.

    I'll post the MGADiag log below.

    Jon
      My Computer


  4. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #24

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CBQ2X-BF4QT-GC8MP
    Windows Product Key Hash: BLUXnngjWpbwzDlNEOZXPEkgS1I=
    Windows Product ID: 00359-OEM-8702004-48810
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {EC6B8D13-C2A6-4868-9C35-A5CF0541772E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC6B8D13-C2A6-4868-9C35-A5CF0541772E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GC8MP</PKey><PID>00359-OEM-8702004-48810</PID><PIDType>3</PIDType><SID>S-1-5-21-1790793413-3061751505-1455069250</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5QL PRO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1004   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090701000000.000000+000</Date></BIOS><HWID>0B633F07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-020-048810-02-2057-7601.0000-2692013
    Installation ID: 014615819315954692080531984300034992389230286831557472
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: GC8MP
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 30/04/2015 15:27:24
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAAABAAAAAwABAAEAln1U9HcWNHXGmIwmRrxoZYQ0ng8eCeQ50Je8/gqm0IZMWA==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC 
      FACP            A_M_I_        OEMFACP 
      HPET            A_M_I_        OEMHPET 
      MCFG            A_M_I_        OEMMCFG 
      OEMB            A_M_I_        AMI_OEM 
      OSFR            A_M_I_        OEMOSFR
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #25

    Sorry - didn't mean to ask for an MGADiag - it was just a hangover from one of my standard scripts!
    (you'll be happy to know that your report was fine though :))

    I was pretty certain that that would be the case - let's check something though...

    Open an ELevated Command Prompt, and run the following command.

    DIR C:\Windows\System32\Catroot2

    post the results.


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  6. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #26

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>DIR C:\Windows\System32\Catroot2
    Volume in drive C has no label.
    Volume Serial Number is 4EAD-9B85

    Directory of C:\Windows\System32\Catroot2

    30/04/2015 11:53 <DIR> .
    30/04/2015 11:53 <DIR> ..
    30/04/2015 11:53 71,033 dberr.txt
    30/04/2015 11:54 8,192 edb.chk
    30/04/2015 11:53 65,536 edb.log
    30/04/2015 11:53 65,536 edb002D9.log
    30/04/2015 11:53 65,536 edb002DA.log
    30/04/2015 11:53 65,536 edb002DB.log
    30/04/2015 11:53 65,536 edb002DC.log
    30/04/2015 11:53 65,536 edb002DD.log
    30/04/2015 11:53 65,536 edb002DE.log
    30/04/2015 11:53 65,536 edb002DF.log
    30/04/2015 11:53 65,536 edb002E0.log
    30/04/2015 11:53 65,536 edb002E1.log
    30/04/2015 11:53 65,536 edb002E2.log
    30/04/2015 11:53 65,536 edb002E3.log
    30/04/2015 11:53 65,536 edb002E4.log
    30/04/2015 11:53 65,536 edb002E5.log
    30/04/2015 11:53 65,536 edb002E6.log
    30/04/2015 11:53 65,536 edb002E7.log
    30/04/2015 11:53 65,536 edb002E8.log
    30/04/2015 11:53 65,536 edb002E9.log
    30/04/2015 11:46 65,536 edbres00001.jrs
    30/04/2015 11:46 65,536 edbres00002.jrs
    30/04/2015 11:46 <DIR> {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
    30/04/2015 11:46 <DIR> {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
    22 File(s) 1,389,945 bytes
    4 Dir(s) 72,456,986,624 bytes free

    C:\Windows\system32>
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #27

    That looks normal enough - so let's have a look at the event logs and see if they give us a clue...

    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
      My Computer


  8. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #28

    Hi Noel,

    Sorry for the delay getting back to you.

    I have run windows update again a couple of times this morning, I'm still getting the same error code.

    I have attached the Event Viewer logs as requested. I picked out the logs relating to this mornings update attempts to make life a little easier for you, however, if you do require the full logs I can of course post these for you also.

    Jon
    Windows Updates Error Code's 8024000E &amp; C80003FA Attached Files
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #29

    I really need all of the log data I asked for - there's a lot of stuff that goes on in the background that may give me a clue.

    There's only one error there that relates to each update - 8024000e - which we already know about. It's what's happening at boot that I'm more interested in.
      My Computer


  10. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #30

    No problem, see attached.

    Jon
      My Computer


 
Page 3 of 6 FirstFirst 12345 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:05.
Find Us