New
#21
Hi Noel,
I installed the chipset drivers, however they appear to have made no improvements, I still receive the same Windows Update error codes
Jon
Hi Noel,
I installed the chipset drivers, however they appear to have made no improvements, I still receive the same Windows Update error codes
Jon
OK - let's see if the other fix I know of has any effect...
Please run the following commands in an Elevated Command Prompt
NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC
once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.
Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.
Hi Noel,
I ran the commands listed above as you requested and left the computer for over an hour, still no joy, same error code 8024000E.
I'll post the MGADiag log below.
Jon
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-CBQ2X-BF4QT-GC8MP Windows Product Key Hash: BLUXnngjWpbwzDlNEOZXPEkgS1I= Windows Product ID: 00359-OEM-8702004-48810 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {EC6B8D13-C2A6-4868-9C35-A5CF0541772E}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.42.0 Signed By: Microsoft Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{EC6B8D13-C2A6-4868-9C35-A5CF0541772E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GC8MP</PKey><PID>00359-OEM-8702004-48810</PID><PIDType>3</PIDType><SID>S-1-5-21-1790793413-3061751505-1455069250</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5QL PRO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1004 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090701000000.000000+000</Date></BIOS><HWID>0B633F07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00174-020-048810-02-2057-7601.0000-2692013 Installation ID: 014615819315954692080531984300034992389230286831557472 Processor Certificate URL: SpcService Web Service Machine Certificate URL: RacService Web Service Use License URL: UseLicenseService Web Service Product Key Certificate URL: PkcService Web Service Partial Product Key: GC8MP License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 30/04/2015 15:27:24 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OgAAAAIABgABAAEAAAABAAAAAwABAAEAln1U9HcWNHXGmIwmRrxoZYQ0ng8eCeQ50Je8/gqm0IZMWA== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC A_M_I_ OEMAPIC FACP A_M_I_ OEMFACP HPET A_M_I_ OEMHPET MCFG A_M_I_ OEMMCFG OEMB A_M_I_ AMI_OEM OSFR A_M_I_ OEMOSFR
Sorry - didn't mean to ask for an MGADiag - it was just a hangover from one of my standard scripts!
(you'll be happy to know that your report was fine though :))
I was pretty certain that that would be the case - let's check something though...
Open an ELevated Command Prompt, and run the following command.
DIR C:\Windows\System32\Catroot2
post the results.
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>DIR C:\Windows\System32\Catroot2
Volume in drive C has no label.
Volume Serial Number is 4EAD-9B85
Directory of C:\Windows\System32\Catroot2
30/04/2015 11:53 <DIR> .
30/04/2015 11:53 <DIR> ..
30/04/2015 11:53 71,033 dberr.txt
30/04/2015 11:54 8,192 edb.chk
30/04/2015 11:53 65,536 edb.log
30/04/2015 11:53 65,536 edb002D9.log
30/04/2015 11:53 65,536 edb002DA.log
30/04/2015 11:53 65,536 edb002DB.log
30/04/2015 11:53 65,536 edb002DC.log
30/04/2015 11:53 65,536 edb002DD.log
30/04/2015 11:53 65,536 edb002DE.log
30/04/2015 11:53 65,536 edb002DF.log
30/04/2015 11:53 65,536 edb002E0.log
30/04/2015 11:53 65,536 edb002E1.log
30/04/2015 11:53 65,536 edb002E2.log
30/04/2015 11:53 65,536 edb002E3.log
30/04/2015 11:53 65,536 edb002E4.log
30/04/2015 11:53 65,536 edb002E5.log
30/04/2015 11:53 65,536 edb002E6.log
30/04/2015 11:53 65,536 edb002E7.log
30/04/2015 11:53 65,536 edb002E8.log
30/04/2015 11:53 65,536 edb002E9.log
30/04/2015 11:46 65,536 edbres00001.jrs
30/04/2015 11:46 65,536 edbres00002.jrs
30/04/2015 11:46 <DIR> {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
30/04/2015 11:46 <DIR> {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
22 File(s) 1,389,945 bytes
4 Dir(s) 72,456,986,624 bytes free
C:\Windows\system32>
That looks normal enough - so let's have a look at the event logs and see if they give us a clue...
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
Hi Noel,
Sorry for the delay getting back to you.
I have run windows update again a couple of times this morning, I'm still getting the same error code.
I have attached the Event Viewer logs as requested. I picked out the logs relating to this mornings update attempts to make life a little easier for you, however, if you do require the full logs I can of course post these for you also.
Jon
I really need all of the log data I asked for - there's a lot of stuff that goes on in the background that may give me a clue.
There's only one error there that relates to each update - 8024000e - which we already know about. It's what's happening at boot that I'm more interested in.
No problem, see attached.
Jon