Windows allegedly not genuine


  1. Posts : 10
    Windows 7 Home Premium 64-bit
       #1

    Windows allegedly not genuine


    I keep receiving the message that my 'computer is not running genuine Windows', when there is no doubt that it is. The error number is 0x8004fe22. I have run MGADiag, and I attach the report. I hope you can help me. Thank you.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XRH7W-JMTM9-J6BG2
    Windows Product Key Hash: WThlVj/Bq8ed6eMFfmh/26Lrik8=
    Windows Product ID: 00359-OEM-9824104-86245
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {48171DDB-71BB-41A2-9465-E38E33A940F9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150316-1654
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{48171DDB-71BB-41A2-9465-E38E33A940F9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-J6BG2</PKey><PID>00359-OEM-9824104-86245</PID><PIDType>8</PIDType><SID>S-1-5-21-1297075528-1247562121-961188377</SID><SYSTEM><Manufacturer>MEDION</Manufacturer><Model>H61H2-LM3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>EM0410</Version><SMBIOSVersion major="2" minor="6"/><Date>20120410000000.000000+000</Date></BIOS><HWID>4FBA3D07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-241-086245-02-2057-7601.0000-0362015
    Installation ID: 002185780885239084052294854504602082942326971175674521
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: J6BG2
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 02/05/2015 12:00:44
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:29:2015 10:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQACAAAAAQABAAEAonZait/MFT986Z5Y7FgCI3f2oimgUcyHLnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			MEDION		MEDIONAG
      FACP			MEDION		MEDIONAG
      HPET			MEDION		MEDIONAG
      MCFG			MEDION		MEDIONAG
      SSDT			AMICPU		PROC
      SLIC			MEDION		MEDIONAG
      WDTT			MEDION		MEDIONAG
      ASPT			MEDION		PerfTune
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  3. Posts : 10
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Here it is:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>*REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE5749
    57-4077-4AD6-8658-327C2C86C5AA} /S *
    '*REG' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>*REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6
    -8658-327C2C86C5AA} /S*
    '*REG' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>*REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE5749
    57-4077-4AD6-8658-327C2C86C5AA} /S*
    '*REG' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
      My Computer


  4. Posts : 10
    Windows 7 Home Premium 64-bit
    Thread Starter
       #4

    Thank you, NoelDP


    Here is the result:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>*REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE5749
    57-4077-4AD6-8658-327C2C86C5AA} /S *
    '*REG' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>*REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6
    -8658-327C2C86C5AA} /S*
    '*REG' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>*REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE5749
    57-4077-4AD6-8658-327C2C86C5AA} /S*
    '*REG' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    You seem to have copied from your (non-html) email client, rather than the forum page. This inserted spurious asterisks (*) at the start and end of each line - please remove them and try again.


    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
      My Computer


  6. Posts : 10
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    Sorry about that, and thank you for your patience.

    Here's the new result:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
    8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    No problem.
    Those result are now what I'd expected to see.



    I've uploaded a file - sluicom64.zip - to my OneDrive at Noel's OneDrive
    Please download and save it to your desktop.
    Right-click on the saved file and select Extract all...
    Save it to the default location
    This should create a file sluicom64.reg

    right-click on the file, and select Merge
    Accept the warnings, - you should then get a 'Success' message.
    Close all windows, and reboot.

    Run another MGADiag report, and post the results.
      My Computer


  8. Posts : 10
    Windows 7 Home Premium 64-bit
    Thread Starter
       #8

    Thank you. Here is the result:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XRH7W-JMTM9-J6BG2
    Windows Product Key Hash: WThlVj/Bq8ed6eMFfmh/26Lrik8=
    Windows Product ID: 00359-OEM-9824104-86245
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {48171DDB-71BB-41A2-9465-E38E33A940F9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150316-1654
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{48171DDB-71BB-41A2-9465-E38E33A940F9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-J6BG2</PKey><PID>00359-OEM-9824104-86245</PID><PIDType>8</PIDType><SID>S-1-5-21-1297075528-1247562121-961188377</SID><SYSTEM><Manufacturer>MEDION</Manufacturer><Model>H61H2-LM3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>EM0410</Version><SMBIOSVersion major="2" minor="6"/><Date>20120410000000.000000+000</Date></BIOS><HWID>4FBA3D07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-241-086245-02-2057-7601.0000-0362015
    Installation ID: 002185780885239084052294854504602082942326971175674521
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: J6BG2
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 03/05/2015 13:34:52
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:29:2015 10:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQACAAAAAQABAAEAonZait/MFT986Z5Y7FgCI3f2oimgUcyHLnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			MEDION		MEDIONAG
      FACP			MEDION		MEDIONAG
      HPET			MEDION		MEDIONAG
      MCFG			MEDION		MEDIONAG
      SSDT			AMICPU		PROC
      SLIC			MEDION		MEDIONAG
      WDTT			MEDION		MEDIONAG
      ASPT			MEDION		PerfTune
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    That looks fine now - you should no longer be getting notifications.
      My Computer


  10. Posts : 10
    Windows 7 Home Premium 64-bit
    Thread Starter
       #10

    Thank you very much, NoelDP. Have to wait and see if I get any more notifications—but I very much appreciate your help. Thank you again.
      My Computer


 

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