Genuine state set to non-genuine (0x00000000) for application Id 55c92


  1. Posts : 2
    windows 7 64 bit professional
       #1

    Genuine state set to non-genuine (0x00000000) for application Id 55c92


    My computer (from lenovo) came with windows 7 (home). Because I run a domain within my lan, I purchased and downloaded windows 7 64 bit professional. Today I downloaded and ran System Mechanic pro (trial version) from Iola site. After running it and rebooting, my system shows that the system is not activated (windows is not genuine is show on desktop). After I ran MGADialog the log files show Genuine state set to non-genuine (0x00000000) for application Id 55c92. Also MGADialog showed :

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {06525ADA-5A6F-4A23-8FEE-B84DBFC68363}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150316-1654
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Opera\launcher.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06525ADA-5A6F-4A23-8FEE-B84DBFC68363}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1359463603-1087449474-2460835824</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2342CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G1ET93WW (2.53 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20130308000000.000000+000</Date></BIOS><HWID>06023807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-G1   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:3:2015 09:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OAAAAAEAAQABAAMAAAABAAAABgABAAEAHKJU2O0CwFHsvqYJznAYc0BorrocbHz/EMrkiR5ClmM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC      LENOVO    TP-G1   
      FACP      LENOVO    TP-G1   
      HPET      LENOVO    TP-G1   
      MCFG      LENOVO    TP-G1   
      SLIC      LENOVO    TP-G1   
      TCPA      PTL   LENOVO
      SSDT      LENOVO    TP-SSDT2
      SSDT      LENOVO    TP-SSDT2
      SSDT      LENOVO    TP-SSDT2
      ECDT      LENOVO    TP-G1   
      FPDT      LENOVO    TP-G1   
      ASF!      LENOVO    TP-G1   
      UEFI      LENOVO    TP-G1   
      UEFI      LENOVO    TP-G1   
      POAT      LENOVO    TP-G1   
      SSDT      LENOVO    TP-SSDT2
      SSDT      LENOVO    TP-SSDT2
      UEFI      LENOVO    TP-G1   
      DBG2      LENOVO    TP-G1
    I even rolled back to a restore point prior to all of this and it still shows the above issue. Unfortunately I do not seem to have my product ID for activation. I hope someone can help.

    Thanks in advance,

    Mike
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    The Key is an OEM_SLP Key - and cannot possibly be legal in your stated scenario
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found
    This is possibly evidence of a failed hack to circumvent activation/validation.

    From where did you purchase this upgrade?
    What form of upgrade was it? (Anytime Upgrade/Retail Upgrade/OEM System Builder/Full Retail License?
      My Computer


  3. Posts : 2
    windows 7 64 bit professional
    Thread Starter
       #3

    Noel,

    Thanks for the quick reply. A couple of points:
    1) I purchased the windows 7 upgrade (to professional) from Microsoft web site and have been running it with no problems (until today) for 3 plus years.

    2) I do not have a copy of my activation key (doh).

    3) There is a utility (ProduKey) that theoretically finds (if possible) the product activation key. It reports the following:
    ProductID: 00371-OEM-8992671-00437
    ProductKey: 237XB-GDJ7B-MV8MH-98QJM-24367
    4) If I run the Microsoft Validation tool (legitcheck.hta) it has reported a) all is legitimate once and b) running evaluation version of windows that has expired.

    5) If I entered ProductKey from above when trying to activate it : the software licensing service reported that the computers BIOS is missing a required license.

    6) If I try to "fix" the bios issue with lenovo flash utility. It stops and says "Missing BIOS directory"

    I entered a lot of information, I am sure some of it does not pertain. Bottom line, I purchased legit OS with legit key (that I do not know) and it has worked for quite awhile. Problem was after I ran System Mechanic. I am now stuck. Hope you can help.

    Mike
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    You should be able to recover your product Key from the MS store by signing into your account there - or from the email they sent you at the time.

    Without that Key, there's nothing we can do for you here, I'm afraid.

    going through the rest of your points...
    3) Yup - the Lenovo OEM_SLP Key and ID - found on all legitimate installs of Pro on Lenovo machines when they leave the factory. The Key cannot be activated online or over the phone - it relies on Certificates in the BIOS (the SLIC table) and licenses in the OS recovery media to be able to self-activate aat every boot.
    4) the legitcheck.hta tool is inefficient at best - and for use purely in cases where the normal validation fails because ActiveX is non-functional.
    5) (see 3 above)
    6) There is no issue in your BIOS - it's exactly right for your machine.

    If you can't get your Key using either method above for any reason, try contacting the MS Store - they may be able to assist.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:03.
Find Us