Can't install IE10/11 from IE 9 - Error code 9C47


  1. Eyeonb
    Posts : 4
    Win 7 Premium - 64bit
       New #1

    Can't install IE10/11 from IE 9 - Error code 9C47


    Attachment 356917

    Hi all,

    Been driving me crazy, I'm unable to install/update from IE 9 to IE 10 or IE 11. Can someone please help me?

    I've downloaded and run SURT a number of times and restarted

    Ran SFC Scan

    Getting Error code 9C47 in Windows Update screen

    Attached is the CBS log zip file.

    Thanks in advance!
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    From your CheckSUR log...
    Code:
    Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2731847_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
    You need to uninstall KB2731847 - but it's not all that easy!
    Try using this - Windows Update error 800b0101 - Windows Help
    https://technet.microsoft.com/en-us/...or=-2147217396
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  4. Eyeonb
    Posts : 4
    Win 7 Premium - 64bit
    Thread Starter
       New #3

    Thanks for that. I followed those instructions, but now having a different issue.

    The IE 11 update appears, and installs WITHOUT an error message, and yet it never installs!

    In fact there's TWO updates which stay in the windows update screen, always say they successfully install, but keep coming back.
    1 - IE 11 for Win 7 x64 based systems
    2 - Security Update for Win 7 - KB3046269

    I've rerun surt etc. Attached are the latest log files...

    Still driving me nuts. Any suggestions?
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    I can't see that you've run SFC in the past week?
    Please run another SFC /SCANNOW, and post the new log file
    The CheckSUR report shows clear now.

    The only errors in the past few days in the CBS data have been ones similar to this...
    Code:
    2015-04-29 19:19:57, Info                  CBS    Session: 30442094_1825426606 initialized by client WindowsUpdateAgent.
2015-04-29 19:19:57, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2015-04-29 19:19:57, Info                  CBS    Session: 30442094_1825426607 initialized by client WindowsUpdateAgent.
2015-04-29 19:19:57, Info                  CBS    Identity missing version. [HRESULT = 0x80070057 - E_INVALIDARG]
2015-04-29 19:19:57, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
    Which are usually not harmful.

    Please post your C:\Windows\windowsupdate.log file.
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  7. Eyeonb
    Posts : 4
    Win 7 Premium - 64bit
    Thread Starter
       New #5

    Thanks. Ran SFC again, and did not find any integrity violations.

    Attached is new CBS and Win Update log
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  8. Eyeonb
    Posts : 4
    Win 7 Premium - 64bit
    Thread Starter
       New #6

    Bump?
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