Windows Updates Error Code's 8024000E & C80003FA

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  1. Posts : 93
    Windows 7 64 bit Home Premium
       #1

    Windows Updates Error Code's 8024000E & C80003FA


    Hi,

    I keep getting Windows Update Error Code's 8024000E & C80003FA whenever I search for new updates. Error code 8024000E is the most common. This has been an ongoing problems for several months now. I have run SURT multiple times as well as SFC and the FixIt tool. I've tried to re-register the Windows dll's following the instructions here: How do I reset Windows Update components? and I've tried disabling my Norton anti-virus software and done a full system scan all to no avail.

    CBS logs are attached as requested.

    Any advice you can provide would be greatly appreciated!

    Regards

    Jon


      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    SFC shows the following repairs were carried out...
    Code:
     Line 3532: 2015-04-25 13:57:34, Info                  CSI    00000340 [SR] Repairing 7 components
     Line 3533: 2015-04-25 13:57:34, Info                  CSI    00000341 [SR] Beginning Verify and Repair transaction
     Line 3536: 2015-04-25 13:57:34, Info                  CSI    00000343 [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\en-US"\[l:32{16}]"iernonce.dll.mui" from store
     Line 3539: 2015-04-25 13:57:34, Info                  CSI    00000345 [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\en-US"\[l:30{15}]"iesetup.dll.mui" from store
     Line 3548: 2015-04-25 13:57:34, Info                  CSI    00000349 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:26{13}]"iesysprep.dll" from store
     Line 3554: 2015-04-25 13:57:34, Info                  CSI    0000034c [SR] Repairing corrupted file [ml:520{260},l:76{38}]"\??\C:\Program Files\Internet Explorer"\[l:14{7}]"pdm.dll" from store
     Line 3557: 2015-04-25 13:57:34, Info                  CSI    0000034e [SR] Repairing corrupted file [ml:520{260},l:76{38}]"\??\C:\Program Files\Internet Explorer"\[l:20{10}]"msdbg2.dll" from store
     Line 3566: 2015-04-25 13:57:34, Info                  CSI    00000352 [SR] Repairing corrupted file [ml:520{260},l:76{38}]"\??\C:\Program Files\Internet Explorer"\[l:14{7}]"pdm.dll" from store
     Line 3569: 2015-04-25 13:57:34, Info                  CSI    00000354 [SR] Repairing corrupted file [ml:520{260},l:76{38}]"\??\C:\Program Files\Internet Explorer"\[l:20{10}]"msdbg2.dll" from store
     Line 3578: 2015-04-25 13:57:34, Info                  CSI    00000358 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"iesetup.dll" from store
     Line 3581: 2015-04-25 13:57:34, Info                  CSI    0000035a [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"ieuinit.inf" from store
     Line 3584: 2015-04-25 13:57:34, Info                  CSI    0000035c [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"iernonce.dll" from store
     Line 3596: 2015-04-25 13:57:34, Info                  CSI    00000361 [SR] Repairing corrupted file [ml:520{260},l:88{44}]"\??\C:\Program Files (x86)\Internet Explorer"\[l:14{7}]"pdm.dll" from store
    There were no other errors in either SFC or CheckSUR...
    However, there was another error in the background CBS log...
    Code:
    2015-04-25 13:54:02, Error                 CSI    000001ba (F) Manifest parsing failed:
        Status: STATUS_UNSUCCESSFUL
        Node: 20038 (0x00004e46)
        Node (ln 4736 col 5) xpath: /#document/assembly/registryKeys/registryKey
        Strings: ([ml:8,l7]"keyName", [ml:0]"", [ml:33,l32]"urn:schemas-microsoft-com:asm.v1", [ml:33,l32]"urn:schemas-microsoft-com:asm.v2", [ml:33,l32]"urn:schemas-microsoft-com:asm.v3")[gle=0x80004005]
    2015-04-25 13:54:02, Error                 CSI    000001bb@2015/4/25:12:54:02.932 (F) d:\win7sp1_gdr\base\wcp\manifestparser\pcmc_manifestwalker.cpp(5009): Error STATUS_UNSUCCESSFUL originated in function CMicrodomManifestWalker::CommonReportError expression: (null)
    [gle=0x80004005]
    2015-04-25 13:54:04, Info                  CSI    000001bc Repair results created:
    POQ 73 starts:
    This is not an error I recall seeing before, but appears to relate to Exchange Server - and is no longer maintained. See https://msdn.microsoft.com/en-us/lib...or=-2147217396
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    If you now attempt to do a new Check for Updates, and install ONLYthe oldest update found, what error message do you get?
      My Computer


  4. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #4

    Hi Noel,

    I am not presented with any updates, only that "Windows could not search for new updates" with the error code 8024000E.

    Please see attached images.

    Jon
    Attached Thumbnails Attached Thumbnails Windows Updates Error Code's 8024000E & C80003FA-capture-1.jpg   Windows Updates Error Code's 8024000E & C80003FA-capture-2.jpg  
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    First - please run an MGADiag report (there are two possible causes of this, and I'd like to try and work out a way to tell the difference before trying to fix it!

    I need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

      My Computer


  6. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #6

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CBQ2X-BF4QT-GC8MP
    Windows Product Key Hash: BLUXnngjWpbwzDlNEOZXPEkgS1I=
    Windows Product ID: 00359-OEM-8702004-48810
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {EC6B8D13-C2A6-4868-9C35-A5CF0541772E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC6B8D13-C2A6-4868-9C35-A5CF0541772E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GC8MP</PKey><PID>00359-OEM-8702004-48810</PID><PIDType>3</PIDType><SID>S-1-5-21-1790793413-3061751505-1455069250</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5QL PRO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1004 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090701000000.000000+000</Date></BIOS><HWID>0B633F07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-020-048810-02-2057-7601.0000-2692013
    Installation ID: 014615819315954692080531984300034992389230286831557472
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: GC8MP
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 26/04/2015 12:00:06

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAAABAAAAAwABAAEAln1U9HcWNHXGmIwmRrxoZYQ0ng8eCeQ50Je8/gqm0IZMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC A_M_I_ OEMAPIC
    FACP A_M_I_ OEMFACP
    HPET A_M_I_ OEMHPET
    MCFG A_M_I_ OEMMCFG
    OEMB A_M_I_ AMI_OEM
    OSFR A_M_I_ OEMOSFR
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Now that's very interesting- the proposed fix from MS is to install the Intel Rapid Storage Drivers - problems with these drivers usually show a distinct pattern in the MGADiag report. That pattern is totally missing here, and the report is clear as a bell.

    So - let's have a look and see if the driver install actually works
    https://support.microsoft.com/en-us/kb/2832609
      My Computer


  8. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #8

    Hi Noel,

    I get an error saying my computer does not meet the minimum requirements.

    Jon
    Attached Thumbnails Attached Thumbnails Windows Updates Error Code's 8024000E &amp; C80003FA-capture-3.jpg  
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    OK - try this one instead...

    This may simply be caused by a bad set of Intel Storage Matrix Technology drivers -

    Installing the Intel Drivers
    try downloading and installing them from here -
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882

    (IATA89ENU.exe)

    Once complete, please reboot twice, then post another MGADiag report.
      My Computer


  10. Posts : 93
    Windows 7 64 bit Home Premium
    Thread Starter
       #10

    Hi Noel,

    It's still saying that my computer does not meet the minimum requirements?

    Jon
      My Computer


 
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