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Windows 7: Downloaded MS update, now saying I'm not genuine (0xC004F063)

19 May 2015   #1

Windows 7 Home 64bit
Downloaded MS update, now saying I'm not genuine (0xC004F063)

I maybe 3 weeks ago got an SSD and formatted it, went through the trouble of downloading everything etc. Windows at first didn't have a problem with my key. Now it does.

I read in another thread in this forum that with OEM versions (I have one), the product key one finds with a key finder (my old hard drive is still connected), is just a generic one, and that something in the BIOS should handle the activation.

There was a set of commands including "net stop sppsvc" "rename tokens.dat (...)", that was supposed to help solve it. But that didn't work for me, so now I'm asking myself.

Here's my MGADiag report:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {95A8CF21-34EC-4F6E-8B97-9E7D5952C9CC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{95A8CF21-34EC-4F6E-8B97-9E7D5952C9CC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-484179086-3703282064-600204089</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5850</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20110519000000.000000+000</Date></BIOS><HWID>B3D90700018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7601.0000-1382015
Installation ID: 004004325192406565583292398162656151857500168401420793
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 7QJB7
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 5/19/2015 6:20:31 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:18:2015 15:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  SSDT            AMICPU        PROC
  SLIC            ACRSYS        ACRPRDCT
I was worried about a virus, found one with quick scan (must have downloaded a bad torrent or something), but the problem still persists. On a side note, how important do you guys think having an active firewall is? I consider myself relatively security conscious, several passwords, no weird pornsites, gmail etc.

My System SpecsSystem Spec
19 May 2015   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You have reformatted, and then reinstalled using the manufacturer's OEM_SLP Product Key - this Key ONLY works when used together with the manufacturer's Recovery media.

You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.

You may need to activate by phone.
My System SpecsSystem Spec
19 May 2015   #3

Windows 7 Home 64bit

What do you mean inside the battery compartment? You mean where the PSU is located? There is a Windows 7 Sticker on the front but it's just the logo and name.

Would I call Windows or Packard-Bell when activating by phone?
My System SpecsSystem Spec

19 May 2015   #4

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM

This is an example of the COA sticker you are looking for:

My System SpecsSystem Spec
20 May 2015   #5

Windows 7 Home 64bit

I have a mini-Tower stuff is pretty compact, before I start taking it all apart it'd be nice to know if there is a chance the sticker could be underneath some hardware.

Ran a full MSS, found this:

Could that have caused my problem? It's strange because everything was working fine until very recently. Also it said partially removed, in what sort of situation am I?
My System SpecsSystem Spec
20 May 2015   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

On mini-towers it should be on the outside - often at the back.

The HackTool/KeyGen is fairly generic - and refers to hackers' tools to 'activate' or crack Keyed licenses in general.
My System SpecsSystem Spec
20 May 2015   #7

Windows 7 Home 64bit

Okay just to clear things up - and I feel for you guys because your responses show you must be dealing with morons most of the time - long before I posted this thread I checked all over my case for a COA sticker. The idea that I would need a picture of it to spot it is rather amusing as well.

So I guess from your responses, this has after all nothing to do with the BIOS or anything like was mentioned in this thread (I'm referring to it because it had the same error code). So I'll just have to call Packard Bell. Thanks.
My System SpecsSystem Spec
20 May 2015   #8

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM

Sorry if i offended you with the picture, i just tried to help as i didn't know if you knew what a COA sticker looks like

Did the PC from Packard Bell originally have Win 8, and Win 7 is a "downgrade option" ?
My understanding is PC's with Win 8.x do not have a COA sticker.
My System SpecsSystem Spec
21 May 2015   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The BIOS is dated May 2011 - so it can't be a Win8 machine
My System SpecsSystem Spec

 Downloaded MS update, now saying I'm not genuine (0xC004F063)

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