Unable to update IE9 to IE10

bombgit · 21 May 2015

I am unable to update IE9 to IE10, this is within a corporate environment so patching is not handled via windows update so I am not able to supply those error codes.

When I run the offline installer for IE10 which redirects me to this page https://support.microsoft.com/en-us/kb/2818833

I have tried installing the pre-reqs but running the IE10 installer again keeps redirecting me to the above page.

Thanks in advance.

NoelDP · 21 May 2015

Here's one problem - from CheckSUR...

Code:

Seconds executed: 1033
 No errors detected
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

The SFC scan you ran is interesting...

Code:

 Line 39757: 2015-05-20 08:23:36, Info                  CSI    000001ce [SR] Repairing 1 components
 Line 39758: 2015-05-20 08:23:36, Info                  CSI    000001cf [SR] Beginning Verify and Repair transaction
 Line 39759: 2015-05-20 08:23:36, Info                  CSI    000001d0 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile40.bmp" from store
 Line 39760: 2015-05-20 08:23:36, Info                  CSI    000001d1 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile41.bmp" from store
 Line 39761: 2015-05-20 08:23:36, Info                  CSI    000001d2 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile42.bmp" from store
 Line 39762: 2015-05-20 08:23:36, Info                  CSI    000001d3 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile43.bmp" from store
 Line 39763: 2015-05-20 08:23:36, Info                  CSI    000001d4 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile44.bmp" from store
 Line 39764: 2015-05-20 08:23:36, Info                  CSI    000001d5 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile30.bmp" from store
 Line 39765: 2015-05-20 08:23:36, Info                  CSI    000001d6 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile31.bmp" from store
 Line 39766: 2015-05-20 08:23:36, Info                  CSI    000001d7 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile32.bmp" from store
 Line 39767: 2015-05-20 08:23:36, Info                  CSI    000001d8 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile33.bmp" from store
 Line 39768: 2015-05-20 08:23:36, Info                  CSI    000001d9 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile34.bmp" from store
 Line 39769: 2015-05-20 08:23:36, Info                  CSI    000001da [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile35.bmp" from store
 Line 39770: 2015-05-20 08:23:36, Info                  CSI    000001db [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile36.bmp" from store
 Line 39771: 2015-05-20 08:23:36, Info                  CSI    000001dc [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile37.bmp" from store
 Line 39772: 2015-05-20 08:23:36, Info                  CSI    000001dd [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile38.bmp" from store
 Line 39773: 2015-05-20 08:23:36, Info                  CSI    000001de [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile20.bmp" from store
 Line 39774: 2015-05-20 08:23:36, Info                  CSI    000001df [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile39.bmp" from store
 Line 39775: 2015-05-20 08:23:36, Info                  CSI    000001e0 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile21.bmp" from store
 Line 39776: 2015-05-20 08:23:36, Info                  CSI    000001e1 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile22.bmp" from store
 Line 39777: 2015-05-20 08:23:36, Info                  CSI    000001e2 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile23.bmp" from store
 Line 39778: 2015-05-20 08:23:36, Info                  CSI    000001e3 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile24.bmp" from store
 Line 39779: 2015-05-20 08:23:36, Info                  CSI    000001e4 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile25.bmp" from store
 Line 39780: 2015-05-20 08:23:36, Info                  CSI    000001e5 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile26.bmp" from store
 Line 39781: 2015-05-20 08:23:36, Info                  CSI    000001e6 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile27.bmp" from store
 Line 39782: 2015-05-20 08:23:36, Info                  CSI    000001e7 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile28.bmp" from store
 Line 39783: 2015-05-20 08:23:36, Info                  CSI    000001e8 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile29.bmp" from store
 Line 39784: 2015-05-20 08:23:36, Info                  CSI    000001e9 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile10.bmp" from store
 Line 39785: 2015-05-20 08:23:36, Info                  CSI    000001ea [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile11.bmp" from store
 Line 39786: 2015-05-20 08:23:36, Info                  CSI    000001eb [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile12.bmp" from store
 Line 39787: 2015-05-20 08:23:36, Info                  CSI    000001ec [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile13.bmp" from store
 Line 39788: 2015-05-20 08:23:36, Info                  CSI    000001ed [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile14.bmp" from store
 Line 39789: 2015-05-20 08:23:36, Info                  CSI    000001ee [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile15.bmp" from store
 Line 39790: 2015-05-20 08:23:36, Info                  CSI    000001ef [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile16.bmp" from store
 Line 39791: 2015-05-20 08:23:36, Info                  CSI    000001f0 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile17.bmp" from store
 Line 39792: 2015-05-20 08:23:36, Info                  CSI    000001f1 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile18.bmp" from store
 Line 39793: 2015-05-20 08:23:36, Info                  CSI    000001f2 [SR] Repairing corrupted file [ml:520{260},l:134{67}]"\??\C:\ProgramData\Microsoft\User Account Pictures\Default Pictures"\[l:28{14}]"usertile19.bmp" from store
 Line 39840: 2015-05-20 08:23:36, Info                  CSI    000001f4 [SR] Repair complete

... somebody obviously dislikes the pre-configured Account pictures in Win 7?

There are no other significant errors there for the past few days.

Since SFC is clear we really only need to worry about the CheckSUR result.

It's not an error I recall seeing before - particularly not without anything else pointing at problems.

I think we need to take the obvious step of checking the drive first

Please run CHKDSK /F and see what it reports - if it comes back with bad sectors, then it's bad news

RolandJS · 21 May 2015

If the HD checks out fine, there are a few offline installs available for downloading -- such worked for me, most of the time.