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Windows 7: IE11 Won't install, no error code!

26 May 2015   #11
austinsom

Windows 7 Ultimate x64
 
 

I've now run MSE on the machine and it did find quite a few things. I told it to clean the PC and MSE decided to hang at about 75% and did not complete

I've now run Malwarebytes and removed what was left and am now running MSE again. The log file is much smaller now, but even with the oldest .cab files removed and the whole lot zipped, is still over 20MB. The cbs log is about 8MB on it's own when zipped and 150MB when not.

I'll see what it looks like after MSE runs again (providing it doesn't hang).


My System SpecsSystem Spec
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26 May 2015   #12
austinsom

Windows 7 Ultimate x64
 
 

Managed to run another scan, and that completed and removed a few unwanted peices of lurking rubbish. However, even compressed the cbs.log is a smudge over 8MB, and the rest, with only the most recent CAB is 24MB - is there anything else I can do to make it smaller?
My System SpecsSystem Spec
26 May 2015   #13
austinsom

Windows 7 Ultimate x64
 
 

I think I have now done it - hopefully attached is a folder with everything that is required! Thank for your help so far Noel, I appreciate it :)
My System SpecsSystem Spec
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27 May 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors from the SFC log...
Code:
 Line 4640: 2015-05-26 18:21:06, Info                  CSI    00000353 [SR] Repairing 1 components
 Line 4641: 2015-05-26 18:21:06, Info                  CSI    00000354 [SR] Beginning Verify and Repair transaction
 Line 4644: 2015-05-26 18:21:06, Info                  CSI    00000356 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4647: 2015-05-26 18:21:06, Info                  CSI    00000358 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
These are due to the KB3022345 update - and the latest advice from MS is to ignore them, as they are the result of a logic error rather than a real problem. (MS forgot to add the flags that tell SFC to ignore the files!)
You can either ignore them, or uninstall the update and hide it - when MS fix the problem (as promised!) then the new version of the update will appear.

How is the system behaving now?
My System SpecsSystem Spec
27 May 2015   #15
austinsom

Windows 7 Ultimate x64
 
 

Hi Noel,

Thanks for your help in identifying what was causing the error in SFC. However, I am still unable to install any updates relating to internet explorer, or IE11 itself. I am not sure what to try next. I have attached a screenshot of what I see in the enable/disable windows features section of control panel and also of the current version of ie I have installed....


Attached Thumbnails
IE11 Won't install, no error code!-features-screenshot.jpg   IE11 Won't install, no error code!-ie-version.jpg  
My System SpecsSystem Spec
27 May 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That is very odd!
The twin entries for IE11 in the Features list is odd enough - add in the fact that IE itself thinks it's IE10, and you have real strangeness!
I think we'd better try and get back to IE10 proper and see what happens...

Use the manual uninstall method for IE11 on this page... MSDN Blogs
My System SpecsSystem Spec
27 May 2015   #17
austinsom

Windows 7 Ultimate x64
 
 

Thanks for getting back to me. I've just done the uninstall, it ran through fine in the command prompt, but on restarting, I still have the double IE11 entry! I have looked in the registry settings, and it displays as IE10 there. I have come across few problems that have me as perplexed as this!
My System SpecsSystem Spec
27 May 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hopefully, things are on a relatively even keel now - please run through the posting instructions again so we can check that we haven't introduced further errors - post the CheckSUR.log and CBS.log files.
My System SpecsSystem Spec
27 May 2015   #19
austinsom

Windows 7 Ultimate x64
 
 

Thanks Noel, the latest scan showed no integrity violations. I have attached both files. Still no joy with updates for IE. I wonder if something has skewed the IE registry settings as I can't uninstall ie11 (apparently) or IE10... Very odd!
My System SpecsSystem Spec
30 May 2015   #20
austinsom

Windows 7 Ultimate x64
 
 

Anyone have any ideas on what might be causing this issue?
My System SpecsSystem Spec
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 IE11 Won't install, no error code!




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