IE11 Won't install, no error code!

Hi all,

My first post here, so hopefully I'll get this right!

I have for some time now been trying to install ie11, but to no avail. The install fails and I get no error coes or anything. It puts a link on my desktop which tells me about pre-requisite updates, some I have installed, others, I am told, are not applicable to my machine.

I have tried to uninstall ie10, but can't, and also tried to update ie10 with the latest patches, but again they fail to install with error code 8000FFFF which appears to be the least helpful error code in the history of time.

I have also notice that I seem to have two instances of ie11 in the windows features section in control panel. One cannot be turned off, the other cannot be turned on. My browser tells me it is ie10 too, so 11 is not installed. I do not know what is going on, and I have tried everything I can think of, and as of now I'm using Chrome, as clealrly ie for me is not very well at all.

Can anyone help me?!

Thank you in advance :)

CBS log file is 75MB, so too big too attach, but the IE11 log is now attached, hopefully someone can figure out what is going on :s

So, I can't attach any files...

Hi Addram,

It doesn't show up in windows update, so I've tried to install a downloaded version (from Microsoft download), and it fails every time.

I'm not sure what else to try!

No, I've not hidden the update, but I did double check to see if it had somehow hidden itself, and it is definitely not there

I should probably add that ie11 WAS installed before, but I had some problems with what I thought was IE11 freezing. It turned out to be my old SSD, but by the time I worked that out, ie11 was uninstalled (it previously installed as a windows update) and now I can't get it back. I'll try and post some screen grabs later of the various bits I have already mentioned.

It seems as though something is preventing me installing anything to do with ie, as even security updates for ie10 won't install, and ie10 itself cannot be removed. the uninstall process fails, and doesn't work even thought it runs, at the command prompt.

I really am stuck! If I can get the various bits and bobs to upload today, I'll post them.

Hi guys,

Thanks for the responses so far. I have managed to get the windowsupdate log and have added that here. I can't however add the CBS.log as the log file itself is 604,000Kb, and even removing all but one of the CBSpersist folder, it is still 48MB.

Is it safe to delete the old CBS.log and runs scannow again, as it seems I can't do anything else to make it smaller!

I look forward to reading the next post :)

That's interesting, thanks for the tip. Bitdefender is almost impossible to turn off as well. Will post back when I have done that :)