IE11 Won't install, no error code!

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  1. austinsom
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #11

    I've now run MSE on the machine and it did find quite a few things. I told it to clean the PC and MSE decided to hang at about 75% and did not complete

    I've now run Malwarebytes and removed what was left and am now running MSE again. The log file is much smaller now, but even with the oldest .cab files removed and the whole lot zipped, is still over 20MB. The cbs log is about 8MB on it's own when zipped and 150MB when not.

    I'll see what it looks like after MSE runs again (providing it doesn't hang).
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  3. austinsom
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #12

    Managed to run another scan, and that completed and removed a few unwanted peices of lurking rubbish. However, even compressed the cbs.log is a smudge over 8MB, and the rest, with only the most recent CAB is 24MB - is there anything else I can do to make it smaller?
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  4. austinsom
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #13

    I think I have now done it - hopefully attached is a folder with everything that is required! Thank for your help so far Noel, I appreciate it :)
    Last edited by austinsom; 26 May 2015 at 12:22.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #14

    Here's the errors from the SFC log...
    Code:
     Line 4640: 2015-05-26 18:21:06, Info                  CSI    00000353 [SR] Repairing 1 components
 Line 4641: 2015-05-26 18:21:06, Info                  CSI    00000354 [SR] Beginning Verify and Repair transaction
 Line 4644: 2015-05-26 18:21:06, Info                  CSI    00000356 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4647: 2015-05-26 18:21:06, Info                  CSI    00000358 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    These are due to the KB3022345 update - and the latest advice from MS is to ignore them, as they are the result of a logic error rather than a real problem. (MS forgot to add the flags that tell SFC to ignore the files!)
    You can either ignore them, or uninstall the update and hide it - when MS fix the problem (as promised!) then the new version of the update will appear.

    How is the system behaving now?
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  7. austinsom
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #15

    Hi Noel,

    Thanks for your help in identifying what was causing the error in SFC. However, I am still unable to install any updates relating to internet explorer, or IE11 itself. I am not sure what to try next. I have attached a screenshot of what I see in the enable/disable windows features section of control panel and also of the current version of ie I have installed....
    Attached Thumbnails Attached Thumbnails IE11 Won't install, no error code!-features-screenshot.jpg   IE11 Won't install, no error code!-ie-version.jpg  
    Last edited by austinsom; 27 May 2015 at 06:47. Reason: picture problem
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #16

    That is very odd!
    The twin entries for IE11 in the Features list is odd enough - add in the fact that IE itself thinks it's IE10, and you have real strangeness!
    I think we'd better try and get back to IE10 proper and see what happens...

    Use the manual uninstall method for IE11 on this page... MSDN Blogs
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  10. austinsom
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #17

    Thanks for getting back to me. I've just done the uninstall, it ran through fine in the command prompt, but on restarting, I still have the double IE11 entry! I have looked in the registry settings, and it displays as IE10 there. I have come across few problems that have me as perplexed as this!
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #18

    Hopefully, things are on a relatively even keel now - please run through the posting instructions again so we can check that we haven't introduced further errors - post the CheckSUR.log and CBS.log files.
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  12. austinsom
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #19

    Thanks Noel, the latest scan showed no integrity violations. I have attached both files. Still no joy with updates for IE. I wonder if something has skewed the IE registry settings as I can't uninstall ie11 (apparently) or IE10... Very odd!
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  13. austinsom
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #20

    Anyone have any ideas on what might be causing this issue?
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