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Windows 7: IE11 Won't install, no error code!

22 May 2015   #1
austinsom

Windows 7 Ultimate x64
 
 
IE11 Won't install, no error code!

Hi all,

My first post here, so hopefully I'll get this right!

I have for some time now been trying to install ie11, but to no avail. The install fails and I get no error coes or anything. It puts a link on my desktop which tells me about pre-requisite updates, some I have installed, others, I am told, are not applicable to my machine.

I have tried to uninstall ie10, but can't, and also tried to update ie10 with the latest patches, but again they fail to install with error code 8000FFFF which appears to be the least helpful error code in the history of time.

I have also notice that I seem to have two instances of ie11 in the windows features section in control panel. One cannot be turned off, the other cannot be turned on. My browser tells me it is ie10 too, so 11 is not installed. I do not know what is going on, and I have tried everything I can think of, and as of now I'm using Chrome, as clealrly ie for me is not very well at all.

Can anyone help me?!

Thank you in advance :)


My System SpecsSystem Spec
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22 May 2015   #2
austinsom

Windows 7 Ultimate x64
 
 

CBS log file is 75MB, so too big too attach, but the IE11 log is now attached, hopefully someone can figure out what is going on :s

So, I can't attach any files...
My System SpecsSystem Spec
22 May 2015   #3
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

How have you tried to install 11, through windows update ? Did you download 11 and try to install it ?

Which way ?
My System SpecsSystem Spec
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22 May 2015   #4
austinsom

Windows 7 Ultimate x64
 
 

Hi Addram,

It doesn't show up in windows update, so I've tried to install a downloaded version (from Microsoft download), and it fails every time.

I'm not sure what else to try!
My System SpecsSystem Spec
23 May 2015   #5
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

That`s odd, it should show up in windows update if it`s not yet installed, you didn`t hide the update did you ?
My System SpecsSystem Spec
23 May 2015   #6
austinsom

Windows 7 Ultimate x64
 
 

No, I've not hidden the update, but I did double check to see if it had somehow hidden itself, and it is definitely not there

I should probably add that ie11 WAS installed before, but I had some problems with what I thought was IE11 freezing. It turned out to be my old SSD, but by the time I worked that out, ie11 was uninstalled (it previously installed as a windows update) and now I can't get it back. I'll try and post some screen grabs later of the various bits I have already mentioned.

It seems as though something is preventing me installing anything to do with ie, as even security updates for ie10 won't install, and ie10 itself cannot be removed. the uninstall process fails, and doesn't work even thought it runs, at the command prompt.

I really am stuck! If I can get the various bits and bobs to upload today, I'll post them.
My System SpecsSystem Spec
23 May 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If you compress the CBS.log file, it should come down to less than 2MB, and you can upload it then....


Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
25 May 2015   #8
austinsom

Windows 7 Ultimate x64
 
 

Hi guys,

Thanks for the responses so far. I have managed to get the windowsupdate log and have added that here. I can't however add the CBS.log as the log file itself is 604,000Kb, and even removing all but one of the CBSpersist folder, it is still 48MB.

Is it safe to delete the old CBS.log and runs scannow again, as it seems I can't do anything else to make it smaller!

I look forward to reading the next post :)


Attached Files
File Type: zip WindowsUpdate.zip (139.4 KB, 2 views)
My System SpecsSystem Spec
25 May 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If the CBS.log file is 600MB, then there is a serious problem with the system - it's supposed to be limited in size.
You appear to be having problems with BitDefender - which shouldn't be appearing in the windowsupdate.log file at all as far as I know!

I would suggest uninstalling Bitdefender - with prejudice! - and installing MSE, at least as a temporary measure, and then doing a full system scan.
My System SpecsSystem Spec
25 May 2015   #10
austinsom

Windows 7 Ultimate x64
 
 

That's interesting, thanks for the tip. Bitdefender is almost impossible to turn off as well. Will post back when I have done that :)
My System SpecsSystem Spec
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 IE11 Won't install, no error code!




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