Cant update KB2984981 and KB2965788

highspeed · 28 May 2015

Hi, im out of ideas please help. I cant update KB2984981 and KB2965788. Tried FixIT, renaming Softwaredistrubition folder and i dont have that regedit entry. But nothing works. I also tried to install these manually but it just says my system cant install them.

Update: followed intructions on Windows Update Posting Instructions post.

step 1. SURT installed KB947821. Reran Windows update but with no success, it doesnt find the old failed updates above.

step 2. sfc fixes something but stills says after multiple runs that unable to fix all of them.

step 3. error codes both above is: Code 80070308

CBS logs and windowsupdate logs attached.

highspeed · 28 May 2015

Just a snippet of my update history

NoelDP · 29 May 2015

The only significant error in the SFC is this...

Code:

 Line 3580: 2015-05-28 17:42:11, Info                  CSI    00000336 [SR] Repairing 1 components
 Line 3581: 2015-05-28 17:42:11, Info                  CSI    00000337 [SR] Beginning Verify and Repair transaction
 Line 3584: 2015-05-28 17:42:11, Info                  CSI    00000339 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3587: 2015-05-28 17:42:11, Info                  CSI    0000033b [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

This is the result of the KB3022345 problem - which MS deny being a problem

MS have updated their advice on the SFC issue.
It seems that this is an error in the 'logic' rather than an actual problem.
There is no point in attempting to correct the apparent errors, since they will reappear as soon as another diagnostic is run (possibly without user intervention!).

Therefore, as far as these errors are concerned the current options are

ignore the errors, and wait for MS to release the promised update to correct the SFC detections

uninstall KB3022345 and hide the offered update until its either updated or replaced.

Take your pick!

There are no other errors in the SFC scan that need attention.

CheckSUR is clear

As to your problem updating...

Open an Elevated Command Prompt, and run the following commands

Code:

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

Code:

REG DELETE HKLM\COMPONENTS /V PendingRequired

.

then reboot, and try Windows Update again.

highspeed · 29 May 2015

Thanks alot for your help.

So i uninstalled KB3022345 but when i run windows update KB2984981 and KB2965788 still not show up. And i cant update them manually, it continues to say my system isnt applicable. Those 2 updates isnt crucial for my safety or?

NoelDP · 29 May 2015

Both those updates are relatively old - if Windows Update doesn't find them then they aren't required, either because they are already installed, or because the have been superceded, or because they are irrelevant.