Hi, I am running Windows 7 Ultimate x64 and I am getting error 80073712 when running Windows Update.
I've tried SURT and SFC scan without success.
Here is my CBS file: Attachment 361062
Any help is appreciated.
Thanks!
Here's the important bits from the CheckSUR.log file...
...and from the SFC scan....Code:Checking Component Store (f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sr-..-cs_def48d6b183741e5 (f) CSI Payload File Missing 0x00000000 fileinfo.sys amd64_microsoft-windows-fileinfominifilter_31bf3856ad364e35_6.1.7600.16385_none_32a9eccc4afed9ba (f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sk-sk_4058ef209e44cbba (f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sl-si_3f6b10d89edede9d (f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_ru-ru_a13dea73a92ad990 (f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_nb-no_12e978dfe001d01b (f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_nl-nl_1128c41de12dd9f0 (f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_lv-lv_ceef922ff982b0ec (f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_lt-lt_ce2223abfa046ffc (f) CSI Payload File Missing 0x00000000 SrpUxNativeSnapIn.dll.mui x86_srpuxnativesnapin.resources_31bf3856ad364e35_6.1.7600.16385_en-us_509c17d312183abd (f) CSI Payload File Missing 0x00000000 fdc.sys amd64_fdc.inf_31bf3856ad364e35_6.1.7600.16385_none_5d86a514fa18ed1d (f) CSI Payload File Missing 0x00000000 LinqWebConfig.exe x86_netfx35linq-linqwebconfig_31bf3856ad364e35_6.1.7600.16385_none_56e30bcc495bf9ca (f) CSI Payload File Missing 0x00000000 hidclass.sys amd64_input.inf_31bf3856ad364e35_6.1.7601.17514_none_7e959f3636bd3a1c (f) CSI Payload File Missing 0x00000000 mscoree.dll x86_netfx-mscoree_dll_31bf3856ad364e35_6.2.7600.16513_none_7daed23956119a9f (f) CSI Payload File Missing 0x00000000 PresentationHost.exe x86_wpf-presentationhostexe_31bf3856ad364e35_6.2.7600.16513_none_384309652005d0d4 (f) CSI Payload File Missing 0x00000000 hidir.sys amd64_hidir.inf_31bf3856ad364e35_6.1.7600.16385_none_e446612e3cec9306 (f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.256_none_3bdec3b2c6cadd60.manifest amd64_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.256_none_3bdec3b2c6cadd60 (f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17994_pl-pl_846e900e4e73dc8a Summary: Seconds executed: 159 Found 18 errors CSI Manifest Zero Length Total count: 1 CSI Payload File Missing Total count: 17 Unavailable repair files: winsxs\manifests\amd64_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.256_none_3bdec3b2c6cadd60.manifest
I'll post a fix protocol for the CheckSUR error in a minute or three - that needs to be fixed before we have a go at the SFC errors.Code:Line 338347: 2015-06-01 14:17:21, Info CSI 00000669 [SR] Repairing 17 (0x0000000000000011) components Line 338348: 2015-06-01 14:17:21, Info CSI 0000066a [SR] Beginning Verify and Repair transaction Line 338349: 2015-06-01 14:17:21, Info CSI 0000066b [SR] Cannot repair member file [l:14{7}]"fdc.sys" of fdc.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing Line 338350: 2015-06-01 14:17:21, Info CSI 0000066c [SR] Cannot repair member file [l:18{9}]"hidir.sys" of hidir.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing Line 338351: 2015-06-01 14:17:21, Info CSI 0000066d [SR] Cannot repair member file [l:24{12}]"fileinfo.sys" of Microsoft-Windows-FileInfoMinifilter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 338354: 2015-06-01 14:17:21, Info CSI 0000066f [SR] Cannot repair member file [l:24{12}]"normidna.nls" of Microsoft-Windows-International-Normalization, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch Line 338357: 2015-06-01 14:17:21, Info CSI 00000671 [SR] Cannot repair member file [l:20{10}]"rspndr.sys" of Microsoft-Windows-NetworkTopology-Inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch Line 338360: 2015-06-01 14:17:21, Info CSI 00000673 [SR] Cannot repair member file [l:26{13}]"Solitaire.exe" of Microsoft-Windows-Shell-InboxGames-Solitaire, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch Line 338365: 2015-06-01 14:17:21, Info CSI 00000676 [SR] Cannot verify component files for Microsoft-Windows-WindowsUpdateClient-ActiveX.Deployment, Version = 7.6.7600.256, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE) Line 338366: 2015-06-01 14:17:21, Info CSI 00000677 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"nl-NL", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 338367: 2015-06-01 14:17:21, Info CSI 00000678 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sk-SK", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 338368: 2015-06-01 14:17:21, Info CSI 00000679 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"ru-RU", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 338369: 2015-06-01 14:17:21, Info CSI 0000067a [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"lt-LT", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 338370: 2015-06-01 14:17:21, Info CSI 0000067b [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"lv-LV", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 338371: 2015-06-01 14:17:21, Info CSI 0000067c [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:20{10}]"sr-Latn-CS", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 338372: 2015-06-01 14:17:21, Info CSI 0000067d [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"nb-NO", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 338373: 2015-06-01 14:17:21, Info CSI 0000067e [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sl-SI", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 338374: 2015-06-01 14:17:21, Info CSI 0000067f [SR] Cannot repair member file [l:34{17}]"LinqWebConfig.exe" of NetFx35Linq-LINQWEBCONFIG, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 338375: 2015-06-01 14:17:21, Info CSI 00000680 [SR] Cannot repair member file [l:50{25}]"SrpUxNativeSnapIn.dll.mui" of SrpUxNativeSnapIn.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
I've uploaded a file - atgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder atgaa in the same place.
Open this folder - there should be one folder inside it (Manifests,)
Copy the content of the manifests folder (.manifest files) into this folder:
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Now run the CheckSUR tool again (it may take a while)
Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
NoelDP, many thanks for your help!
Here are the new logs: CheckSUR.log, CheckSUR.persist.log
Good - the CheckSUR report shows that it did what was expected...
Now please run the SFC /SCANNOW again, and post the new CBS.log file (zipped!) so we can check to see if any of the files it found have changed.Code:Summary: Seconds executed: 168 Found 18 errors Fixed 1 errors CSI Manifest Zero Length Total count: 1 Fixed: CSI Manifest Zero Length. Total count: 1 CSI Payload File Missing Total count: 17
Well, it seems the manifest you provided me with did the trick, 120 updates were installed!!! (I've had that problem for about a year).
Thank you very much for your help!!!
you still have significant corruption. Please run th SFC /SCANNOW again and post the new logs.
Here are the new logs: Attachment 361548
Thank you!!!
Here's the error list from SFC...
I'll post a fix protocol for that when I can find the time (likely tomorrow morning)Code:Line 19358: 2015-06-05 10:08:40, Info CSI 00000465 [SR] Repairing 16 (0x0000000000000010) components Line 19359: 2015-06-05 10:08:40, Info CSI 00000466 [SR] Beginning Verify and Repair transaction Line 19360: 2015-06-05 10:08:40, Info CSI 00000467 [SR] Cannot repair member file [l:14{7}]"fdc.sys" of fdc.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing Line 19361: 2015-06-05 10:08:40, Info CSI 00000468 [SR] Cannot repair member file [l:18{9}]"hidir.sys" of hidir.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing Line 19362: 2015-06-05 10:08:40, Info CSI 00000469 [SR] Cannot repair member file [l:24{12}]"fileinfo.sys" of Microsoft-Windows-FileInfoMinifilter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 19365: 2015-06-05 10:08:40, Info CSI 0000046b [SR] Cannot repair member file [l:24{12}]"normidna.nls" of Microsoft-Windows-International-Normalization, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch Line 19368: 2015-06-05 10:08:40, Info CSI 0000046d [SR] Cannot repair member file [l:20{10}]"rspndr.sys" of Microsoft-Windows-NetworkTopology-Inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch Line 19371: 2015-06-05 10:08:40, Info CSI 0000046f [SR] Cannot repair member file [l:26{13}]"Solitaire.exe" of Microsoft-Windows-Shell-InboxGames-Solitaire, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch Line 19372: 2015-06-05 10:08:40, Info CSI 00000470 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"nl-NL", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 19373: 2015-06-05 10:08:40, Info CSI 00000471 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sk-SK", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 19374: 2015-06-05 10:08:40, Info CSI 00000472 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"ru-RU", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 19375: 2015-06-05 10:08:40, Info CSI 00000473 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"lt-LT", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 19376: 2015-06-05 10:08:40, Info CSI 00000474 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"lv-LV", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 19377: 2015-06-05 10:08:40, Info CSI 00000475 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:20{10}]"sr-Latn-CS", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 19378: 2015-06-05 10:08:40, Info CSI 00000476 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"nb-NO", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 19379: 2015-06-05 10:08:40, Info CSI 00000477 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 6.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sl-SI", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing Line 19380: 2015-06-05 10:08:40, Info CSI 00000478 [SR] Cannot repair member file [l:34{17}]"LinqWebConfig.exe" of NetFx35Linq-LINQWEBCONFIG, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 19381: 2015-06-05 10:08:40, Info CSI 00000479 [SR] Cannot repair member file [l:50{25}]"SrpUxNativeSnapIn.dll.mui" of SrpUxNativeSnapIn.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
I got a couple of free minutes
I've uploaded a file - atgab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\atgab
hit the enter key - if you get a 'Not Found' error try
DIR D:\atgab
or
DIR E:\atgab
The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...
XCOPY <drive>:\atgab <drive>:\windows\winsxs /y /i /s /v /h
(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )
run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
Quote