windows update installing same updates repeatedly

jayw1966 · 04 Jun 2015

Hi forum. I'm hoping somebody can help with my pc issues. I have a toshiba sattelite running Windows 7 sp1 64 bit. For the last couple of weeks Ive had issues with updates not installing and now installing successfully but then installing again. One of the updates is IE 11 which fails to load but I have anyway running. I have tried lots of stuff like Fix it and microsofts hotfix and the latest thing was the repair thing from Tweaking.com all to no avail. My system appears clean as I have done lots of scans with all the recommended stuff. Any help would be greatly appreciated. I have uploaded some updates screen shots and some logs Thanks in advance Jay

NoelDP · 04 Jun 2015

Here's what is possibly the cause of your problem...

Code:

Checking Package Watchlist
(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect  Failed to open store key
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1287
 Found 1 errors
  CBS Registry Error Total count: 1

This error usually indicates corruption in the registry - and could be the thin end of the wedge.

I would suggest checking your RAM with Memtest86+, using the instructions here... RAM - Test with Memtest86+
Run at least 3 passes - ANY error is one too many!

post back with your results, and I'll see what I can do.

jayw1966 · 04 Jun 2015

Thanks for your speedy reply. It sounds ominous but will do the scans now. Cheers J

jayw1966 · 05 Jun 2015

Hi, scanned overnight it did 6 passes and showed no errors. Thinking back it started after windows update that said critical update in the sytem restore point. After that it failed to update Itunes then gave error message 80080005. I went through a load of stuff to rectify that error code including repairing windows module installer as sfc /scannow would not run. (it runs now). Also after the critical update that was the only restore point available so could not go back any earlier.

jayw1966 · 10 Jun 2015

hello

NoelDP · 11 Jun 2015

Sorry - got side-tracked.

I need to have a look at part of the SOFTWARE registry hive

Open Regedit - be careful here because registry errors can be fatal!

in the left pane, navigate to
HKey_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing
Right-click on the 'Component Based Servicing ' key and select Export
Select to export to the Desktop
in the File name box type 'jaycbs'
at the 'File Type' box, select 'Registry Hive Files'
and save the file
Close Regedit
Compress the jaycbs file and upload the compressed file to your reply.
That'll give me something to keep me awake tonight :)

jayw1966 · 11 Jun 2015

Hi sorry for the delay, and thanks for getting back to me. file as requested .

NoelDP · 11 Jun 2015

OUCH!!
You have major problems

Your file is about 105KB before compression - when I export the same branch of the registry from my machine, it's 22MB!!

I think your only choices are a repair install (which may or may not work anyhow) or a clean install.

Seeing as you have a Tosh, I assume that you only have Recovery media available (or a recovery partition). This probably means that the first option is not available, so you'll have to do a recovery to factory settings and reinstall all applications

BACK UP YOUR DATA FIRST!! - to external media

jayw1966 · 11 Jun 2015

Hi, thanks for your efforts. I was afraid that would be the outcome and yes you're right i dont have the disk for a repair option. I did however think of buying a oem version from ebay to do the repair but not sure about that. I am assuming it will not upgrade to windows 10 in this state? Thanks again anyway!

NoelDP · 11 Jun 2015

I wouldn't dare try an upgrade, even if it said it could!

Yes you could buy an OEM System Builder from eBay - BUT be aware that it's probably counterfeit and may be hacked.

If you hunt around a bit you can find full downloads out there (but I'm not allowed to link to them) which appear to be genuine. If you pick that option you MUST check the Hash of the downloaded ISO files against the known-good ones.

The above assumes that your COA sticker is readable still - if not, then the chances are that you'll have to buy an OEM System Builder from a reputable store, and use that.