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Update Windows license and product key tokens failed with 0x80070005.
Hi all,
I'm in need of some help.
My stepdads computer stopped applying Windows updates after getting the following error: "Update Windows license and product key tokens failed with 0x80070005."
I've followed various advice and I'm now in a situation where Windows thinks it's unlicensed! I can assure you the PC has been licensed and trouble free for the past three years or so until this happened. I know the computer was taken away to a specialist and they removed some software in my absence, my step dad isn't very computer literate so getting exact information and timings is impossible.
The PC is still working, but this is a blocker to resolving another issue, so I really hope you guys can sort me out.
I've run chkdsk and scandisk, no problems there.
Thanks in advance
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0x80070005 Windows Product Key: *****-*****-4QQ73-GRKQB-9CWMC Windows Product Key Hash: VEXoFnEEk4j7+yOZamK00vMuq8k= Windows Product ID: 00371-OEM-9306802-91927 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {BDD16561-F386-40F8-8436-A66C654F53C3}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150316-1654 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{BDD16561-F386-40F8-8436-A66C654F53C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9CWMC</PKey><PID>00371-OEM-9306802-91927</PID><PIDType>8</PIDType><SID>S-1-5-21-1445743330-3375827014-1635025</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M680G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A3 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100315000000.000000+000</Date></BIOS><HWID>470D3207018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text. Error: 0x46 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:20:2015 00:49 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEAAgABAAIAAQACAAAAAQABAAEAln1IrISxSHBidVR4znB6/BThYj3sDCQnXF0= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ACRSYS APIC1357 FACP ACRSYS FACP1357 HPET ACRSYS OEMHPET MCFG ACRSYS OEMMCFG SLIC ACRSYS ACRPRDCT OEMB ACRSYS OEMB1357 ASF! LEGEND I865PASF TCPA ACRSYS TBLOEMID AWMI ACRSYS OEMB1357 SSDT DpgPmm CpuPm