Windows Update KB3020370 fail - Code 800B0100

Page 1 of 2 12 LastLast

  1. Kresslack
    Posts : 22
    Windows 7 Ultimate x64
       New #1

    Windows Update KB3020370 fail - Code 800B0100


    Hi.

    I'm using Windows 7 Ultimate (64-Bit).

    I've been having this issue for some time now. Don't know the cause of this issue. I hope someone can help me out. I've tried downloading the update manually and installing it with no success -it does not give an error code though, just a text saying that it could not install the update.

    I've downloaded SURT and ran it first, then I've run "sfc /verifyonly" in run/cmd. Attached are the results of that procedure (CBS 1.zip for SURT, CBS 2.zip for "sfc /verifyonly" method). & C:\Windows\windowsudpate.log file. I've also added the only CbsPersist*.cab file I could add due to it's size to CBS 2.zip.

    Thanks in advance!

    Attachment 361560

    Attachment 361561

    WindowsUpdate.zip
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Here's the CheckSUR log summary...
    Code:
    Summary:
Seconds executed: 569
 Found 8 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 3
  CBS Catalog Corrupt Total count: 3
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.18766_none_eff6dbbccdcdcee0.manifest
 winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.22972_none_f071a959e6f72266.manifest
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
    I'll post a fix protocol later.
      My Computer
    Quote Quote

  4. Kresslack
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Thank you very much in advance, NoelDP! ^^,
    Last edited by Kresslack; 06 Jun 2015 at 12:26. Reason: typo
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    I've uploaded a file - klkaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder klkaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
    Quote Quote

  7. Kresslack
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    You're sure about "C:\Windows\Temp\CheckSur\"? I don't have a folder inside the Temp folder named CheckSur; but I do have one "C:\Windows\CheckSur\".

    I'm still going for the way you posted - "windir"\Temp\CheckSur\. Running the SURT right now.
    Last edited by Kresslack; 06 Jun 2015 at 14:43. Reason: doing the *\temp\checksur\ folder method right now.
      My Computer
    Quote Quote

  8. Kresslack
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #6

    I've uploaded the CBS file -excluding the cbspersist_*.cab files -they are just too big to be uploaded, even compressed.

    Attachment 361756

    Thank you again.
    Last edited by Kresslack; 06 Jun 2015 at 15:04. Reason: typo
      My Computer
    Quote Quote

  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Here's the CheckSUR summary...
    Code:
    Seconds executed: 726
 Found 5 errors
 Fixed 5 errors
  CSI Manifest All Zeros Total count: 2
  Fixed: CSI Manifest All Zeros.  Total count: 2
  CBS MUM Corrupt Total count: 3
  Fixed: CBS MUM Corrupt.  Total count: 3
  Fixed: CBS Paired File.  Total count: 3
    ... so it's happy, at least.

    Do a Check for Updates, and attempt to install ONLY the oldest update found.
    If it goes in OK, try the rest.
    If it fails, post the KB number, and the error message.
      My Computer
    Quote Quote

  11. Kresslack
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #8

    It finds only 1 update -the same one, KB3020370. And when I try to install it, it gives the same error: 800B0100.
      My Computer
    Quote Quote

  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    OK - Run the CheckSUR tool again and post the new log
      My Computer
    Quote Quote

  13. Kresslack
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #10

    Ok -here are the results.

    Attachment 361826
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
I just recently installed windows 7 on my home computer, so of course there were something like 180 updates to install. I initially allowed windows update to automatically download the important updates, which it selected all but one. Then once it finished downloading, I installed by clicking...
Hi all, I'm encountering an error when trying to make a Windows Update for optional components in my Windows 7 OS. Have attached the System Readiness Tool logs hoping if someone could please help me in getting around this issue. Thank you very much in advance! 357381 357382
Hi, I'm using Win 7 x64 and I've got a problem with KB2937610 and KB2972211 for a long time now. Neither of them installs. Errorcode returned is 800B0100. I tried a bit everything I normally do like installing the update directly from the knowledgebase but nothing seems to bite. It looks...
Greetings, I am running win 7 pro x86 on a Dell Latitue E6510. I've updated all drivers and ran malwarebytes + mssec.exe to remove any malware. My antivirus is TrendMicro. I have more than 180GB available space on the C drive. Win 7 sp1 has failed to install after multiple tshooting...
Windows Service Pack 1 Update fail Code 800B0100
in Windows Updates & Activation

Greetings to everyone from Puerto Rico. Let me start off by explaining that I have had this problem for a week or 2 and I have searched everywhere on the internet and have followed all the advice I have read and still nothing, it has come to the point I registered here to see if someone could help...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 05:39.
Find Us