Windows 7 won't install SP1

Page 1 of 2 12 LastLast

  1. Posts : 150
    Windows 7 Home Premium 64bit.
       #1

    Windows 7 won't install SP1


    I'm having problems installing SP1 on windows 7 professional.Each time I try it fails, and so I have followed the Update Posting Instructions:

    1 SURT - I downloaded this, ran it to completion and no problems.
    2 SFC Scan - I ran this and again no problems reported
    3 Error Codes - See attached
    4 Log Collection - I followed the instructions on this, but the resultant CBS.zip file is 22.7 MB and won't upload as it is bigger than 8 MB

    Any assistance would be most welcome please.
    Attached Thumbnails Attached Thumbnails Windows 7 won't install SP1-capture.jpg  
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Delete the older CBSPersist files from the zip archive until the resulting file is less than 8MB, and post it then
      My Computer


  3. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #3

    Thanks NoelDP, files attached.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    There are no problems in either SFC or CheckSUR logs.
    I can't see anything informative in the background CBS data

    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
      My Computer


  5. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #5

    Here are the files Noel, thanks.
    Windows 7 won't install SP1 Attached Files
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Outlook really objects to your Kaspersky add-on!

    I hate to say it, but the only reliable way of fixing this error code seems to be a repair install of Windows
    Do you have access to a Retail or System Builder Windows Home Premium with SP1 disk?
    If so, follow the instructions here...
    Repair Install
      My Computer


  7. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #7

    Thanks again for that Noel, and apologies for the tardy response.

    I'd fiddled with various things on the comp. and tried another update. It got to 99% install, and then failed, so no change there.

    I don't mind doing a repair install, but have a problem in as much as I only have access to a Win7 64bit Professional Retail disk including SP1. However, I have come up against a brick wall trying to get a copy of an ISO copy without SP1, as Digital River etc. no longer supply them. Do you have any suggestions, as to an alternative course?
    BTW this is for my laptop and not my listed m/c.

    Also I note that you refer to the Kaspersky/Office 'objection', does anything need to be done about that?
      My Computer


  8. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #8

    Hi again Noel, I just wondered if you had managed to have any further thoughts on this?
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    I always thought that you could do an Upgrade/Repair install with an SP1 disk whether or not the current install had SP1 installed or not - it's worth a try anyhow, as it would only bomb out gracefully if it's not going to work.
    I'd certainly uninstall Kaspersky prior to attempting a repair anyhow - you can reinstall it afterwards (which may fix the Outlook problem.)
      My Computer


  10. Posts : 150
    Windows 7 Home Premium 64bit.
    Thread Starter
       #10

    Hi again Noel; I've just tried it again, and it's clearly saying that to do a repair install then you need to be running within an SP1 installation.
    Do you have any other ideas other than a clean reinstall?
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:36.
Find Us