Unable to install Windows 7 update kb2894854 - kb3037581

NoelDP · 11 Jun 2015

In that case, probably best to upload the file to a fileshare site, and post a link OneDrive or DropBox are my preferred sites.

Drag0ntamer · 11 Jun 2015

Found a free file hosting site. Uploaded the CBS.zip there. Here is the link...

CBS.zip

Drag0ntamer · 12 Jun 2015

Let me know if this needs to be uploaded elsewhere.

NoelDP · 13 Jun 2015

Drag0ntamer said:

Found a free file hosting site.

Both the ones I pointed you to are free, and ad-free!

The only errors in the log are ones that MS considers insignificant...

Code:

2015-01-28 07:17:43, Info                  CSI    00000297@2015/1/28:15:17:43.122 CSI Transaction @0x25b8170 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [65]"TI2.0_0:0/Package_1_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1"
2015-01-28 07:17:43, Info                  CBS    Exec: Staging Package: Package_1_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2994023-1_neutral_LDR
2015-01-28 07:17:43, Info                  CBS    Exec: Staging Package: Package_1_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2994023-1_neutral_LDR, PinDeployment: amd64_9b09ad4a4883fde8d656c6170b605ffc_31bf3856ad364e35_7.2.7601.22793_none_f97f953142956e6f
2015-01-28 07:17:43, Info                  CBS    Exec: Staging Package: Package_1_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2994023-2_neutral_GDR
2015-01-28 07:17:43, Info                  CBS    Exec: Staging Package: Package_1_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2994023-2_neutral_GDR, PinDeployment: amd64_044b9f6686e0a630707bebb6762f2e42_31bf3856ad364e35_7.2.7601.18585_none_f065f59e74c010ca
2015-01-28 07:17:43, Info                  CBS    Exec: Staging Package: Package_2_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2994023-3_neutral_LDR
2015-01-28 07:17:43, Info                  CBS    Exec: Staging Package: Package_2_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2994023-3_neutral_LDR, PinDeployment: amd64_9b09ad4a4883fde8d656c6170b605ffc_31bf3856ad364e35_7.2.7601.22793_none_f97f953142956e6f
2015-01-28 07:17:43, Info                  CBS    Exec: Staging Package: Package_2_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2994023-4_neutral_GDR
2015-01-28 07:17:43, Info                  CBS    Exec: Staging Package: Package_2_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2994023-4_neutral_GDR, PinDeployment: amd64_044b9f6686e0a630707bebb6762f2e42_31bf3856ad364e35_7.2.7601.18585_none_f065f59e74c010ca
2015-01-28 07:17:43, Info                  CBS    Exec: This is a PSF Package.  Job has been saved and we are returning to client.
2015-01-28 07:17:43, Info                  CSI    00000298@2015/1/28:15:17:43.153 CSI Transaction @0x25b8170 destroyed
2015-01-28 07:17:43, Info                  CBS    Exec: DPX job state saved for one or more packages, aborting the staging and install of execution.
2015-01-28 07:17:43, Info                  CBS    Perf: Stage chain complete.
2015-01-28 07:17:43, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
2015-01-28 07:17:43, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
2015-01-28 07:17:43, Info                  CBS    WER: Failure is not worth reporting [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]

... is one such - there are a number of them.

CheckSUR apparently didn't complete - the log cuts off early while checking the Components store.

PLease run the CheckSUR tool again, and wait until it's completed before posting the CheckSUR.log and CheckSUR.Persist.log files again.

Drag0ntamer · 13 Jun 2015

OK, here is another attempt at the CBS.zip...

https://www.dropbox.com/s/0t9rlvq2ra3oqyu/CBS.zip?dl=0

NoelDP · 13 Jun 2015

There are no errors in the CheckSUR log, and none in the CBS log, or the latest CBSPersist log either (which goes back to the 9th June).
Are you still seeing this behaviour?
Please post the C:\Windows\windowsupdate.log file.

Drag0ntamer · 13 Jun 2015

Yes I a still seeing this behavior. Perhaps I a am doing the CheckSUR wrong. Can you clarify how to do that. Here is the WindowsUpdate file.

NoelDP · 14 Jun 2015

CheckSUR either works, or it doesn't - you can't 'do it wrong'

It's working, just not finding any problems any more.

This is a little odd - not a Product type I recall seeing before in a WU log...

Code:

2015-06-13 17:20:39:638 1084 14cc Report   * OS Version = 6.1.7601.1.0.65792
2015-06-13 17:20:39:638 1084 14cc Report   * OS Product Type = 0x00000030
2015-06-13 17:20:39:652 1084 14cc Report   * Computer Brand = EVGA INTERNATIONAL CO.,LTD
2015-06-13 17:20:39:652 1084 14cc Report   * Computer Model = To be filled by O.E.M.

,

I need to see afull copy of the report produced by the MGADiag tool

(download andsave to desktop - http://go.microsoft.com/fwlink/?linkid=52012)

Once saved, run the tool.

Click on theContinue button, which will produce the report.

To copy the report to your response, click onthe Copy button in the tool (ignore any error messages at this point), and thenpaste (using either r-click/Paste, or Ctrl+V ) into your response.x

- in your own thread, please

Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Drag0ntamer · 22 Jun 2015

Here is a copy of the MGA tool...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6RPMB-28HGT-R97RP
Windows Product Key Hash: kqe2KblEo2PamqaosFtmqmT1MGo=
Windows Product ID: 00371-841-3227743-85528
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F9AF4E15-7074-4030-BAFA-26D7C72BB97B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F9AF4E15-7074-4030-BAFA-26D7C72BB97B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R97RP</PKey><PID>00371-841-3227743-85528</PID><PIDType>5</PIDType><SID>S-1-5-21-640833380-2675478768-3440751550</SID><SYSTEM><Manufacturer>EVGA INTERNATIONAL CO.,LTD</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.16</Version><SMBIOSVersion major="2" minor="8"/><Date>20150306000000.000000+000</Date></BIOS><HWID>3EFF3507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-841-322774-00-1033-7600.0000-0282015
Installation ID: 000124448182185140211111769755237435778151448834962520
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: R97RP
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/22/2015 8:48:13 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:10:2015 02:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAADAAAAAgABAAEAhFFIq6uGCkU+O9rBsE/MIiIQqJKcc6UKHMge0Kzs

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
SRAT ALASKA A M I
MSCT ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
FIDT ALASKA A M I
UEFI ALASKA A M I
BDAT ALASKA A M I
PMCT ALASKA A M I
SLIT ALASKA A M I
WDDT ALASKA A M I
SSDT ALASKA PmMgt
ASF! INTEL HCG

NoelDP · 23 Jun 2015

The report looks fine - the Product type in the CBS must be referring to something other than the normal end-point I was expecting.

Is Windows Update still misbehaving?