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#21
Ok! Thanks for all your help!
Ok! Thanks for all your help!
Ahah! I think I see what the problem is :)
Comparing it with my own registry the subkey '6.9' should actually be '6.1' - I think!
Changing it should be fairly simple (but can be dangerous - be VERY careful following these instructions!)
First, create a System Restore point
Then open Regedit, and navigate to the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a
Key and expand it (make triply certain you've got the right one - although 99% of Keys won't have a '6.9' subkey anyhow)
Highlight the 6.9 subkey and right-click on it - select Rename
change the subkey name to 6.9 and hit the Enter key - exit Regedit and reboot.
try Windows Update then - and post back with a new CBS.log and Windowsupdate.log file
Ahhhh no luck. Same error. See attached.
Here's the error from the Windowsupdate.log...
And here's the error from the CBS.logCode:2015-07-05 07:12:24:360 668 9f8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320" 2015-07-05 07:13:40:452 668 9f8 Setup WARNING: Cbs StartSession, error = 0x80070002 2015-07-05 07:13:40:452 668 9f8 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320" failed, error = 0x80070002 2015-07-05 07:13:40:452 668 9f8 Setup FATAL: SelfUpdate check failed, err = 0x80070002
Something has apparently reset the subkey (or created a new one) back to the 6.9 valueCode:2015-07-05 07:13:08, Info CSI 00000008@2015/7/5:14:13:08.437 PopulateComponentFamiliesKey - Begin 2015-07-05 07:13:40, Error CSI 00000009 (F) STATUS_OBJECT_NAME_NOT_FOUND #4260145# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0x2ecac0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[158]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a\6.9"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 3067528 (0x002ece88))[gle=0xd0000034] 2015-07-05 07:13:40, Error CSI 0000000a@2015/7/5:14:13:40.420 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null) [gle=0x80004005] 2015-07-05 07:13:40, Error CSI 0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #4260144# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0x2ecf80, key = NULL, disp = (null))[gle=0xd0000034] 2015-07-05 07:13:40, Info CBS Failed to get CSI store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND] 2015-07-05 07:13:40, Error CBS Failed to initialize store parameters with boot drive: and windows directory: [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Please open an Elevated Command Prompt, and run the following command
Post the resultsCode:REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a .
Results:
Code:Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364 e35_none_5c31f57aa4e48c0a HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\ amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a (Default) REG_SZ 6.9 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\ amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a\6.9 C:\Windows\system32>
Did I really tell you that?? ,,, from my earlier post...
OMG - I've been staring at this screen for 12 hours almost without a break. My typos are getting beyond a jokechange the subkey name to 6.9 and hit the Enter key - exit Regedit and reboot.
It should have read...
PLease try it again - and sorry for misleading youchange the subkey name to 6.1 and hit the Enter key - exit Regedit and reboot.
one second - I just noticed your instructions said it should be "6.1" - should it be 6.1 or 6.9? (it was originally 6.1 I believe)
ok - problem. I go to the value to rename it, and regedit tells me "6.9 cannot be opened. An error is preventing this key from being opened. Details: The system cannot find the file specified". I close the dialogue box and try to rename anyways, and it won't let me.
Interesting - I suspect that the subkey must be corrupt (although it looks OK in my copy, that may be because of the Export process it went through).
Can you delete the 6.9 subkey instead of renaming it?