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Windows 7: Windows 7 Update Error 80070002

07 Jun 2015   #1
sircanuckles

Windows 7 Professional 64 Bit
 
 
Windows 7 Update Error 80070002

Hi,
Background: I've been doing my research on this for a while, but have yet to find a solution. It seems to be a common problem with varying solutions depending on the user. I have a basic level of understanding, but may need some hand-holding on specific tasks.

Windows 7 Professional 64bit

Problem: My windows update isn't updating and has given me error code 80070002 every time I look for updates. I've run some of the recommended windows fixes with no luck. There is no list of installed updates either.

Related info: sfc /scannow does not work. I cannot restore to previous restore points. It seems I cannot do repair installs, only a full clean install (obviously I would like to avoid this). I have run SFCfix and there are no errors (see below box). I have also run chkdsk and there are no errors.

Any further information needed?

Help!

Quote:
SFCFix version 2.4.4.0 by niemiro.
Start time: 2015-06-07 10:50:35.753
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.4.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-07 10:51:56.120
----------------------EOF-----------------------





Attached Files
File Type: zip CheckSUR.zip (169.4 KB, 13 views)
My System SpecsSystem Spec
.
08 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The following Key appears to be missing from the registry, according to the CBS.log...
\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a\6.9"

I'm not sure why CheckSUR didn't find and flag it

However, the key doesn't exist in my machine either, although there is a related entry elsewhere. There are no other versions of that key within the stated hive that I can find, so I wonder what's going on...

Perhaps that is the source, rather than the target, in this instance...

Please open an Elevated Command Prompt, and run the following commands

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a"
REG UNLOAD HKLM\COMPONENTS


post the results.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
08 Jun 2015   #3
sircanuckles

Windows 7 Professional 64 Bit
 
 

NoelDP.... Does this look right?

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.76
01.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-ker
beros-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a"

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1
_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-kerberos-adm_31bf385
6ad364e35_none_5c31f57aa4e48c0a
    SomeUnparsedVersionsExist    REG_BINARY    00

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1
_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-kerberos-adm_31bf385
6ad364e35_none_5c31f57aa4e48c0a\v!6.1.7600.16385

C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.

C:\Windows\system32>
My System SpecsSystem Spec
.

08 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - that's exactly what I was expecting to see - and gives me no clues

I'm going to se if I can get some help from someone more expert with the registry than me!
My System SpecsSystem Spec
08 Jun 2015   #5
sircanuckles

Windows 7 Professional 64 Bit
 
 

Ok, thanks! Any help you can offer is much appreciated!
My System SpecsSystem Spec
09 Jun 2015   #6
sircanuckles

Windows 7 Professional 64 Bit
 
 

Hi, just checking in. Any word?
My System SpecsSystem Spec
09 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Nothing yet - my guru tends to be very busy, so it may take another day or two
My System SpecsSystem Spec
09 Jun 2015   #8
sircanuckles

Windows 7 Professional 64 Bit
 
 

Hi Noel, thanks for the update! I'll keep lurking around Until then!
My System SpecsSystem Spec
11 Jun 2015   #9
sircanuckles

Windows 7 Professional 64 Bit
 
 

Checking to see if there's any word? If not, no need to reply, I'll pop back in another couple of days!
My System SpecsSystem Spec
13 Jun 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Nothing yet - he may be on holiday... I'll see if I can get someone else interested.
My System SpecsSystem Spec
Reply

 Windows 7 Update Error 80070002




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