Windows 7 Update Error 80070002

Page 1 of 8 123 ... LastLast

  1. Posts : 45
    Windows 7 Professional 64 Bit
       #1

    Windows 7 Update Error 80070002


    Hi,
    Background: I've been doing my research on this for a while, but have yet to find a solution. It seems to be a common problem with varying solutions depending on the user. I have a basic level of understanding, but may need some hand-holding on specific tasks.

    Windows 7 Professional 64bit

    Problem: My windows update isn't updating and has given me error code 80070002 every time I look for updates. I've run some of the recommended windows fixes with no luck. There is no list of installed updates either.

    Related info: sfc /scannow does not work. I cannot restore to previous restore points. It seems I cannot do repair installs, only a full clean install (obviously I would like to avoid this). I have run SFCfix and there are no errors (see below box). I have also run chkdsk and there are no errors.

    Any further information needed?

    Help!

    SFCFix version 2.4.4.0 by niemiro.
    Start time: 2015-06-07 10:50:35.753
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.




    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 2.4.4.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-06-07 10:51:56.120
    ----------------------EOF-----------------------
    Windows 7 Update Error 80070002 Attached Files
    Last edited by sircanuckles; 07 Jun 2015 at 18:56. Reason: Adding the CBS and CheckSur Logs
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The following Key appears to be missing from the registry, according to the CBS.log...
    \Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a\6.9"

    I'm not sure why CheckSUR didn't find and flag it

    However, the key doesn't exist in my machine either, although there is a related entry elsewhere. There are no other versions of that key within the stated hive that I can find, so I wonder what's going on...

    Perhaps that is the source, rather than the target, in this instance...

    Please open an Elevated Command Prompt, and run the following commands

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a"
    REG UNLOAD HKLM\COMPONENTS


    post the results.

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  3. Posts : 45
    Windows 7 Professional 64 Bit
    Thread Starter
       #3

    NoelDP.... Does this look right?

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
    TS
    The operation completed successfully.
    
    C:\Windows\system32>REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.76
    01.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-ker
    beros-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a"
    
    HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1
    _gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-kerberos-adm_31bf385
    6ad364e35_none_5c31f57aa4e48c0a
        SomeUnparsedVersionsExist    REG_BINARY    00
    
    HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1
    _gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-kerberos-adm_31bf385
    6ad364e35_none_5c31f57aa4e48c0a\v!6.1.7600.16385
    
    C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
    The operation completed successfully.
    
    C:\Windows\system32>
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Hmmm - that's exactly what I was expecting to see - and gives me no clues

    I'm going to se if I can get some help from someone more expert with the registry than me!
      My Computer


  5. Posts : 45
    Windows 7 Professional 64 Bit
    Thread Starter
       #5

    Ok, thanks! Any help you can offer is much appreciated!
      My Computer


  6. Posts : 45
    Windows 7 Professional 64 Bit
    Thread Starter
       #6

    Hi, just checking in. Any word?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Nothing yet - my guru tends to be very busy, so it may take another day or two
      My Computer


  8. Posts : 45
    Windows 7 Professional 64 Bit
    Thread Starter
       #8

    Hi Noel, thanks for the update! I'll keep lurking around Until then!
      My Computer


  9. Posts : 45
    Windows 7 Professional 64 Bit
    Thread Starter
       #9

    Checking to see if there's any word? If not, no need to reply, I'll pop back in another couple of days!
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Nothing yet - he may be on holiday... I'll see if I can get someone else interested.
      My Computer


 
Page 1 of 8 123 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:25.
Find Us