How to install Windows Update for Get Windows 10" - currently MISSING

SirBedevere · 10 Jun 2015

Hi everyone, I have a laptop that has been upgraded to Windows 7 Pro (from Home edition). I've run the batch file from this website, with no success.

On this site I've found plenty of threads explaining how to remove it, but none about how to add it if it's missing. Any ideas?

Thanks in advance.

NoelDP · 10 Jun 2015

You won't get it if the utility decides
1) you don't have SP1 installed properly
2) Your system is non-genuine
3) Your system doesn't meet the required specs for Win10
4) you have corruption or missing files.

It looks like your system should meet the spec, so let's check the other stuff...

I need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Also,

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

SirBedevere · 10 Jun 2015

Thank you Noel!! I'll get back to you as soon as I can with all the info. For now, here is Part 1:
------------

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FJTTK-VH3XK-9V48R
Windows Product Key Hash: 9nS/m8rHPJRAaltBZGbzw4XqHIQ=
Windows Product ID: 00371-178-3445264-85634
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5DD21272-A241-45B7-BEBD-2966BFE266A1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5DD21272-A241-45B7-BEBD-2966BFE266A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9V48R</PKey><PID>00371-178-3445264-85634</PID><PIDType>5</PIDType><SID>S-1-5-21-2797558468-2585586060-2276651409</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ENVY 4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="7"/><Date>20130115000000.000000+000</Date></BIOS><HWID>E15C3607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-178-344526-00-3081-7601.0000-1422015
Installation ID: 019336976413796554863356206264262312127753319595421046
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 9V48R
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/06/2015 9:12:01 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQABAAAAAwABAAEA6GF6N3cWzFmS+maONroq2ey+eB8ucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        INSYDE  
  FACP            HPQOEM        SLIC-MPC
  DBGP            HPQOEM        INSYDE  
  HPET            HPQOEM        INSYDE  
  BOOT            HPQOEM        INSYDE  
  MCFG            HPQOEM        INSYDE  
  WDAT            HPQOEM        INSYDE  
  UEFI            HPQOEM        INSYDE  
  ASF!            HPQOEM        INSYDE  
  SLIC            HPQOEM        SLIC-MPC
  SSDT            HPQOEM        INSYDE  
  SSDT            HPQOEM        INSYDE  
  ASPT            HPQOEM        INSYDE  
  FPDT            HPQOEM        INSYDE  
  SSDT            HPQOEM        INSYDE  
  SSDT            HPQOEM        INSYDE

SirBedevere · 12 Jun 2015

I *think* I've managed all you asked. Here are some screenshots, and files attached. I noticed the CBS.log is 130Mb

Successfully installed:

No errors on windows update, but also not showing "Windows 10" update

SFC scan run twice, with a restart in the middle

CBS log file is 130Mb

What's the next step? Thank you.

NoelDP · 12 Jun 2015

The only error in SFC is one induced by a couple of recent updates from MS -
015-06-12 22:25:30, Info CSI 000004db [SR] Repairing 1 components
2015-06-12 22:25:30, Info CSI 000004dc [SR] Beginning Verify and Repair transaction
2015-06-12 22:25:30, Info CSI 000004de [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-12 22:25:30, Info CSI 000004e0 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
20

you can either ignore the errors - which MS has said it will fix in a later update - or uninstall and hide the updates concerned (KB3022345 and KB3068708)

SirBedevere · 12 Jun 2015

Thanks Noel, I couldn't quite figure out all the logs myself. So until MS comes up with a repair, I'm not able to "reserve" a copy of Windows 10 - is that right?

NoelDP · 12 Jun 2015

Those errors have nothing to do with the Win10 system notification, that I know of - you can uninstall them and still get the notification.

NoelDP · 13 Jun 2015

It looks to me from your WU log as if you may be having communication problems with the MS servers -
what Firewall are you using?
What Anti-Virus?

SirBedevere · 13 Jun 2015

My school has partially set up this laptop, so Windows Firewall is completely off, although from what I hear that's not a bad thing necessarily.

I'm using AVG Anti Virus Free.

NoelDP · 13 Jun 2015

No third-party firewall installed at all??
What idiot of a Sysadmin decided that policy? (and yes, please tell them I said that!)
The survival time of a computer without a firewall on the internet is usually reckoned as less than 30minutes.!
You MUST have a firewall switched on at all times - even when connected to s 'closed' network - to prevent intrusions from other infected computers.

You are almost certainly going to be infected with something.

Please downloadand install Malwarebytes Anti-malware(free version) from http://www.malwarebytes.org/products/malwarebytes_free/- UNtick 'Enable free trial of MBAM Premium' at the end of the installation- and update it, then run a fullscan in your main account, and Quickscans in any other user accounts.

Quarantineeverything it finds