How to install Windows Update for Get Windows 10" - currently MISSING

SirBedevere · 13 Jun 2015

Thanks Noel, I really appreciate your help here in a big way. I'll relay your message!

I was about to click on "use recommended settings" in the screencap below, and it sounds like that's probably the best thing to do - will that do to set up the windows firewall? I'll see what IT at my school says, and find out why it was disabled. This laptop was just reformatted, so I've only been using it very recently thankfully, not a significant amount of internet exposure yet.

And here's the results from Mbam:

Seems like I was lucky to have only 1 hit in a temp folder?

NoelDP · 14 Jun 2015

I'm not seeing the attachments?
- doesn't matter, though :) yes, you're very lucky (and it probably helps that everyone pretty much is behind a NAT firewall in the form of their broadband router internet connection).

Let's try this...
OPen an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - please do so, then try windows update again, and post the new windowsupdate.log file.

SirBedevere · 14 Jun 2015

Still no joy! File attached.

Do you think there will be another way to claim a windows 10 copy in the future?

Also should I just click "use recommended settings" in Windows Firewall?

SirBedevere · 18 Jun 2015

Hmmm, I take it there's no solution to this Windows error? Are we even able to contact Microsoft in any way/shape/form over this

NoelDP · 18 Jun 2015

Sorry - busy week!
Assuming you aren't using any third-party firewall, yes, set the Windows firewall to recommended settings.
The last error in your Windowsupdate.log is

Code:

 Line 15378: 2015-06-14 21:34:31:922  672 16d0 Report REPORT EVENT: {52FF0F58-1761-49CA-B597-11CCEF132FF1} 2015-06-14 21:34:26:914+1000 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80244019 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019.

That is followed by the following, a few minutes later...

Code:

2015-06-15 08:28:10:278  672 d10 Report REPORT EVENT: {F6071D11-5631-42B6-BE45-D95F5B9FBAAE} 2015-06-15 08:28:05:279+1000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
2015-06-15 08:28:10:278  672 d10 Report REPORT EVENT: {38DB8932-6A96-4388-B5A0-C0157ABB53E0} 2015-06-15 08:28:05:279+1000 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.

KB3035583 was successfully installed previously..

Code:

 Line 11516: 2015-06-10 12:12:31:549  552 310 Report REPORT EVENT: {86AE0BBC-AB36-4ABA-9041-D148BA95DBA8} 2015-06-10 12:12:28:382+1000 1 183 101 {5AB4634F-FCC1-44AD-9EA6-DE6B4EA98C1C} 200 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows 7 for x64-based Systems (KB3035583)

... but with the setup that appears to have been done on your machine, I have no idea what else they may have disabled or messed up. I suspect your best option is likely to be a repair install - if you have the appropriate media - or attempting to contact MS.

You can always try their forums here... Windows - Microsoft Community - but whether you'll get much more out of them I don't know!

SirBedevere · 18 Jun 2015

Thanks Neil, I really appreciate your help on this one. I'll look into some other options then

NoelDP · 18 Jun 2015

Good luck!