Error code 80070005 trying to install KB3033890 (WMP patch)

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    You can try running it normally - it won't hurt anything if it fails.
    If it does fail, you'll nee to run it from the Repair Environment. (Repair My computer in the boot menu)
      My Computer


  2. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #12

    took a screenshot of what happens when i use the command.

    just for clarification, Repair My Computer is basically Safe Mode right? because i don't think i've ever seen a Repair My Computer in the boot menu before.
    Attached Thumbnails Attached Thumbnails Error code 80070005 trying to install KB3033890 (WMP patch)-kb3033890-dism.png  
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    No - 'Repair my Computer' is a very different beast to Safe Mode.

    If you're not offered the option on an F8 boot which offers Safe Mode, it usually means that your OEM install is cheapskate (NOT counterfeit, merely inept).
    It was/is all too common - but I thought HP was better than most.


    I'll see what I can work out and get back to you.
      My Computer


  4. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #14

    well crap... in hindsight i did get this laptop as part of a student discount 3 or 4 years ago. thanks again for the help so far.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    Unfortunately, the revert.... command switch is one that doesn't have the option do work on an online image.
    This means that you'll have to create a Repair disk, and use that to boot.
    See here for instructions. System Repair Disc - Create
      My Computer


  6. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #16

    i know i have a few blank DVDs lying around, if i can find one of them i'll get right on that.

    is there more to the repair disc menus than in the "EXAMPLE: System Recovery Options" picture? i just want to make sure i get the right option when i boot from the repair disc.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    The only thing you're really looing to use at the moment is the Command Prompt.
      My Computer


  8. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #18

    so i just looked into the boot options once more and there actually is a Repair My Computer option, i just didnt look hard enough. lol.

    another dumb question, the command prompt has X:\Windows\system32, does that mean i run dism.exe with X instead of C? while im here, this is what it looks like when ran with C, it's basically the same.
    Attached Thumbnails Attached Thumbnails Error code 80070005 trying to install KB3033890 (WMP patch)-2015-06-15-123023.jpg  
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    No - you run DISM with the C: drive as a first try ...or do this...

    In Normal Windows, create a new folder in the root of the C: drive called 'itsme' on that folder save a Notepad file called 'here.txt'

    Now in the Repair environment, at the prompt run the following commands

    DIR C:\itsme
    DIR D:\itsme
    DIR E:\itsme
    DIR F:\itsme

    whichever shows you the 'here.txt' file is the drive letter you need to use :)
      My Computer


  10. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #20

    as you can see in my last screenshot, i did run dism.exe on the C drive first. clearly that's not the right one, if that error is any indication... whenever i get around to restarting my computer again, i'll do that DIR trick you mentioned to find the right one.
      My Computer


 
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