New
#1
Another non genuine copy of Windows that is in fact genuine problem
There was a 5 page thread on trying to downgrade from Ultimate to Win 7 Pro but I thought I should start a new thread. I have a thead on a different forum but was hoping someone here might know the answer.
Users computer says Windows is not genuine, was 7 pro, in Sept 2013 we upgraded to Ultimate to use Bitlocker. System bought from Dell, used Anytime Upgrade to Ultimate. I spent ages on phone with Microsoft today, they have completely agreed both copies are valid, and the computer is saying they're not, in error, they will not admit that it's a Windows Update that caused it likely.
They took over remotely, and 30 minutes later gave up, none of the methods worked. She then advised me to BUY a copy of 8.1 and do a clean install. I don't want 8.1, if we have to reinstall I'd rather do Win 7 Pro again(same valid code) and then up to Ultimate again(same valid code), or go to Win 10 when it comes out. Of course you can't upgrade a "non genuine" copy of Windows 7 to win 10, even if it is in fact genuine.
We don't want to have to reinstall. MS also told me I need to downgrade to Win 7 Pro, put in the code, then upgrade to Ultimate. To do that they said I have to do a clean install. I've seen all the links to Windows Downgrader but we aren't exactly thrilled to be advised to use a 3rd party app. I have not tried the registry suggestions yet, I'm not particularly comfortable dealing with the registry. Two questions.
If MS had been willing to just give me a new Ultimate code, could I have entered that in and made it validate? The problem is the Ultimate code we have is for the Anytime Upgrade and it will not accept that, and the Pro Code it still says is not valid, even though it is valid. My thought is if they gave me a new Ultimate code, I could put that in, validate it, and be done.
Second question, assuming they won't do that, and buying one is damn near impossible right now(way too expensive), is the only other options, clean install, 3rd party downgrade program, or the registry changes?
This is absolutely crazy that MS knows the copies are valid and yet insists I should buy 8.1, just preposterous.
Russ Smith