Installing SP1 (KB976932) Error 800B0100


  1. TheLabRat
    Posts : 3
    Microsoft Windows 7 Home Premium x64-based PC
       New #1

    Installing SP1 (KB976932) Error 800B0100


    Good Day!

    I’ve had this problem for a very long time and should have done something about it long before, but have not. Windows Update always fails to install Windows 7 Service Pack 1 for x64-based Systems (KB976932) with the error code 800B0100. I have tried manually downloading and installing the file from Microsoft’s website. I have also gone through and installed SURT and have done a SFC /scannow (it did not find any integrity violations), neither of these have fixed the issue.

    I have attached my CBS, any help would be very much appreciated!

    Attachment 362491

    Thanks for the help!
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    From the CheckSUR log...
    Code:
    Summary:
Seconds executed: 2721
 Found 11 errors
  CSI Manifest All Zeros Total count: 1
  CBS MUM Corrupt Total count: 5
  CBS Catalog Corrupt Total count: 5
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.22004_en-us_259ed68f8760ad46.manifest
 servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_75_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_75_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_82_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_82_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_8_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685813_RTM~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685813_RTM~31bf3856ad364e35~amd64~~6.1.1.11.mum
    ... I'll post a fix a little later.
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded afile - CWFiles.zip - to my OneDrive at Noel's OneDrive

    Please downloadand save it.

    Right-click onthe downloaded file, and select Extract all…

    Extract to thedefault location - which will create a new folder CWBFilesin the same place.

    Open this folder- there should be two folders inside it (Manifests,and Packages)



    Copy the content of the Packages folder to thefolder

    C:\Windows\Temp\CheckSur\Servicing\Packages



    Andthe content of the manifestsfolder (.manifest files) into this folder:



    C:\Windows\Temp\CheckSur\Winsxs\Manifests



    Nowrun the CheckSUR tool again (it may take a while)


    Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.
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  6. TheLabRat
    Posts : 3
    Microsoft Windows 7 Home Premium x64-based PC
    Thread Starter
       New #4

    Fantastic! Thanks for the reply. I downloaded the files and placed their contents in the correct directories. I've attached my CheckSUR Log files.
    CheckSUR.log

    CheckSUR.persist.log

    Thanks you have been a huge help!

    -TheLabRat
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    CheckSUR is happy now
    Code:
    Summary:
Seconds executed: 1508
 Found 6 errors
 Fixed 6 errors
  CSI Manifest All Zeros Total count: 1
  Fixed: CSI Manifest All Zeros.  Total count: 1
  CBS MUM Corrupt Total count: 5
  Fixed: CBS MUM Corrupt.  Total count: 5
  Fixed: CBS Paired File.  Total count: 5
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
    With any luck, SP1 will install now.
    If not, post the new CBS.log file, and the C:\Windows\windowsupdate.log files
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  8. TheLabRat
    Posts : 3
    Microsoft Windows 7 Home Premium x64-based PC
    Thread Starter
       New #6

    It worked! Now I have something like 158 updates to make...

    Is there anyway I can donate to you/buy you a beer for your help?

    Thanks for helping everyone out on this forum!
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    I wish!
    You can always buy me a pint next time you're round my way (Holywell, Flintshire) :) - I can't see me getting to the US again
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