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Windows 7: Windows 7 Updater, error code 0x8007370B

13 Jun 2015   #1
JBMorri

Windows 7 Home Premium 64bit
 
 
Windows 7 Updater, error code 0x8007370B

I'm having trouble updating my newly installed Windows 7 sp1. I've tried almost every automated fix or remidy I could find but nothing has worked. I'm able to sometimes download a couple updates at a time but other times I just get a stalled install or an error code. I had the same 0x8007370B error before the clean install I did which leads me to believe the install disk could be at fault. I would really appreciate some help! :)

Edit: Ran the windows update troubleshooter again and got the error code: 0x80070246




Attached Thumbnails
Windows 7 Updater, error code 0x8007370B-error-code.jpg  
My System SpecsSystem Spec
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14 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have a corrupt registry.
Code:
2015-06-13 17:34:56, Info                  CSI    00000023 Ignoring duplicate ownership for directory [l:46{23}]"\??\C:\Windows\SchCache" in component Microsoft-Windows-Active-Directory-Services-Interface-LDAP-Provider, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2015-06-13 17:34:57, Error                 CSI    00000024@2015/6/13:22:34:57.091 (F) d:\win7sp1_gdr\base\lstring\lblob.cpp(2362): Error STATUS_ILLEGAL_CHARACTER originated in function RtlCompareEncodedLBlobs expression: __rv.UcsCharacter != (0xffffffff)
[gle=0x80004005]
2015-06-13 17:34:57, Error                 CSI    00000025@2015/6/13:22:34:57.278 (F) d:\win7sp1_gdr\base\wcp\cdf\cdf_builder.cpp(148): Error STATUS_ILLEGAL_CHARACTER originated in function Windows::Cdf::Rtl::CSingleInstanceTable<class Windows::Cdf::Rtl::CStringTableTraits,struct _CDF_STRINGID>::FindOrAdd expression: this->FindOrInsertIfNotPresent(In, tmp, &pFound, &fFound)
[gle=0x80004005]
2015-06-13 17:34:57, Error                 CSI    00000026 (F) STATUS_ILLEGAL_CHARACTER #629023# from CFileInstaller::CommitChanges(...)[gle=0xd0000161]
2015-06-13 17:34:57, Error                 CSI    00000027 (F) STATUS_ILLEGAL_CHARACTER #629022# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd0000161]
The problem is that I'm not sure exactly where the problem is.

From the looks of it, there is more than just the one error...
Code:
2015-06-13 16:37:11, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB2506212_SP1~31bf3856ad364e35~amd64~~6.1.1.2, partially installed (true/false), 0
2015-06-13 16:37:11, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB2506212~31bf3856ad364e35~amd64~~6.1.1.2, partially installed (true/false), 0
2015-06-13 16:37:11, Info                  CBS    Session: 30451233_456427137 initialized by client WindowsUpdateAgent.
2015-06-13 16:37:12, Error                 CSI    00000191 (F) Unable to parse processor architecture: [l:10{5}]"wow64"
[gle=0x80004005]
2015-06-13 16:37:12, Error                 CSI    00000192@2015/6/13:21:37:12.335 (F) d:\win7sp1_gdr\base\wcp\identity\id_authority_helpers.cpp(1548): Error STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE originated in function Windows::Identity::Rtl::Implementation::id_AddBuiltinToBuiltinAttributes expression: IsValid
[gle=0x80004005]
2015-06-13 16:37:12, Error                 CSI    00000193 (F) STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE #1765915# from Windows::Identity::Rtl::Implementation::CRtlIdentityAuthority::IRtlIdentityAuthority_Parse(flags = 0, string = [l:340{170}]"Microsoft-Windows-Security-Digest,culture=neutral,version=6.1.7601.22712,processorArchitecture=wow64,publicKeyToken=31bf3856ad364e35,buildType=release,versionScope=nonSxS")
[gle=0xd0150016]
2015-06-13 16:37:12, Info                  CBS    Failed to get definition identity. [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]
2015-06-13 16:37:12, Info                  CBS    Failed to get definition identity [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]
2015-06-13 16:37:12, Info                  CBS    Failed to get definition identity [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]
2015-06-13 16:37:12, Info                  CBS    Failed to initialize BranchFlagAndOwnerString [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]
2015-06-13 16:37:12, Info                  CBS    Failed to populate update with information. [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]
2015-06-13 16:37:12, Info                  CBS    Failed to translate parsed manifest into package/update objects [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]
2015-06-13 16:37:12, Info                  CBS    Failed to initialize internal package for package: Package_49_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]
2015-06-13 16:37:12, Info                  CBS    Delay load failed for package: Package_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]
2015-06-13 16:37:12, Error                 CBS    Delay Initialization Failed [HRESULT = 0x8007370a - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE]

I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.

Once you've done that, I suggest that you test your RAM for problems...
RAM - Test with Memtest86+
My System SpecsSystem Spec
14 Jun 2015   #3
JBMorri

Windows 7 Home Premium 64bit
 
 

https://onedrive.live.com/redir?resi...int=file%2czip

Here's the link you asked for, thanks a lot for looking into my problem.

I ran the Ram tester yesterday with no errors, I can run it more if you think that'll make sure there's nothing wrong there.
My System SpecsSystem Spec
.

14 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I reckon three full passes of Memtest is enough - although the BSOD guys recommend 8 full passes to be sure.
I'll see what I can find with this, and get back to you when I can.
My System SpecsSystem Spec
14 Jun 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think the problem is in the download, rather than the registry (or at least, I hope it is!)


Thiscould be due to corruption in the SoftwareDistribution folder - the problemwith that the conventional cure can lead to problems later on, ifnot handled properly, and you will lose your Update history (but the updateswill still be installed, and viewable in the Installed Updates listing).



Openan Elevated Command Prompt

Runthe following commands



NET STOP WUAUSERV

REN C:\WINDOWS\SoftwareDistribution SDOLD

NET START WUAUSERV



reboot

thenwait 10 minutes, and open Windows Updates, and run a Check for Updates.



Installonly the oldest update found - and reboot once installed

thengo back to Windows updates and install the others.

If it doesn't install, please post new CBS.log and windowsupdate.log files.
My System SpecsSystem Spec
14 Jun 2015   #6
JBMorri

Windows 7 Home Premium 64bit
 
 

Alright! I will do exactly as explain.

What if i have about 170 updates to do? Should I still only do one and then all the others or would there be another order maybe I should take?
My System SpecsSystem Spec
14 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's my usual methodology - and yes, install just the oldest one found first, then proceed as below.

Note - between eachof the below batches of updates, reboot at least once, even if the machineauto-rebooted during the updates. After the update, do a new Check for Updates.Add any remaining updates or failed updates to the next batch.

1) Install all 'Security Update for Windows'

Reboot

Check for Updates

(some will have failed, and some new ones will have appeared)

2) Install the remaining/new 'Security Update for Windows'

Reboot

Check for Updates

3) Install all ordinary 'Update for Windows'

Reboot

Check for Updates

4) install updatesfor IE8 - but NOT IE 9/10/11

Reboot

Check for Updates

5) install all other updates EXCEPT .NET ones and IE9/10/11

Reboot

Check for Updates

repeat 5 until there's nothing left in the main window except the .NET and IE upgrades

6) Install all Security Updates for .NET - but nothing else

Reboot

Check for Updates

7) Install all other.NET updates

Reboot

Check for Updates

8) Install IE10 ifoffered - IE11 should wait if it's still an Optional update.

9) Install the IE10 updates, then install IE11 and up
My System SpecsSystem Spec
14 Jun 2015   #8
JBMorri

Windows 7 Home Premium 64bit
 
 

What should I do if the download or install hangs for a couple hours? Like do I stop it or just leave it alone or is there a special way to stop it?
My System SpecsSystem Spec
14 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Which update are we talking about?
Please post your C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
14 Jun 2015   #10
JBMorri

Windows 7 Home Premium 64bit
 
 

I was just asking in general. But the oldest update failed to install with the error code 8007370B


Attached Files
File Type: log WindowsUpdate.log (1.22 MB, 4 views)
My System SpecsSystem Spec
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 Windows 7 Updater, error code 0x8007370B




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