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Windows 7: Windows Update Error 800B0100

14 Jun 2015   #1
JoshuaW

Windows 7 Home Premium SP1
 
 
Windows Update Error 800B0100

Hello!
I've had this problem for a while and since I've misplaced my Windows install disk, I've put off reinstalling Windows, since I've tried every other suggestion I could find so far.

When I try to run Windows Update, I receive the error code 800B0100 - "An error occurred while checking for new updates for your computer". It doesn't seem as though its actually installing anything, but rather that it cannot check for any updates anymore?

I installed SURT and have done a SFC /scannow (it did not find any integrity violations), but neither of these have fixed the issue. The issue seems really similar to the one below, so I am really hopeful that you can help.
Installing SP1 (KB976932) Error 800B0100

Let me know if there is any information you need not provided here.


My System SpecsSystem Spec
.
15 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error list from your CheckSUR.log file
Code:
Unavailable repair files:
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.320.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
15 Jun 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded afile - jawaa.zip - to my OneDrive at Noel's OneDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder jawaain the same place.

Open this folder- there should be one folder inside it (Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

15 Jun 2015   #4
JoshuaW

Windows 7 Home Premium SP1
 
 

Thank so much for your quick response!

It looks like there are still some unavailable repair files?


Attached Files
File Type: log CheckSUR.log (4.3 KB, 1 views)
File Type: log CheckSUR.persist.log (19.4 KB, 0 views)
My System SpecsSystem Spec
15 Jun 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're right -- that's what comes of trying to sneak in a couple of responses while I'm at work!

I'll post a revised protocol soon.
My System SpecsSystem Spec
15 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - jawab.zip - to my OneDrive at Noel's OneDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…

Extract to the default location - which will create a new folder jawab in the same place.

Open this folder- there should be one folder inside it (Packages)



Copy the content of the Packages folder to the folder

C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
15 Jun 2015   #7
JoshuaW

Windows 7 Home Premium SP1
 
 

Hmm, now it seems that the SURT tool wont run...

I get the error message from the Windows Update Standalone Installer:
"Installer encountered an error: 0x80080005
Server execution failed"

I tried running sfc /scannow again (last time it didn't find any integrity violations) and this time it said

Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.log.

I've included this log.
My System SpecsSystem Spec
16 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error list from SFC...
Code:
 Line 73286: 2015-06-15 19:39:47, Info                  CSI    0000067b [SR] Beginning Verify and Repair transaction
 Line 73289: 2015-06-15 19:39:47, Info                  CSI    0000067d [SR] Cannot repair member file [l:22{11}]"wuaueng.dll" of Microsoft-Windows-WindowsUpdateClient-Core, Version = 7.6.7600.320, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 73292: 2015-06-15 19:39:47, Info                  CSI    0000067f [SR] Cannot repair member file [l:22{11}]"wuauclt.exe" of Microsoft-Windows-WindowsUpdateClient-Core, Version = 7.6.7600.320, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 73295: 2015-06-15 19:39:47, Info                  CSI    00000681 [SR] Cannot repair member file [l:18{9}]"wups2.dll" of Microsoft-Windows-WindowsUpdateClient-Core, Version = 7.6.7600.320, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 73298: 2015-06-15 19:39:47, Info                  CSI    00000683 [SR] Cannot repair member file [l:22{11}]"wucltux.dll" of Microsoft-Windows-WindowsUpdateClient-UI, Version = 7.6.7600.320, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
- it's no wonder that the WU system is borked!

I'll post another fix protocol later.
My System SpecsSystem Spec
16 Jun 2015   #9
JoshuaW

Windows 7 Home Premium SP1
 
 

Yea, it's weird since I ran that just yesterday and it was fine! No integrity violations
My System SpecsSystem Spec
16 Jun 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded afile - jawac.zip - to my OneDrive at Noel'sOneDrive
Please downloadand save it.

Right-click onthe saved file and select Extract all...
Change the targetto C:\ and click on Extract
Close all windows(it would be a good idea to print these instructions!)

Now reboot to theRepair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced BootMenu, at the top of which should be the option'Repair my Computer'
Pick that

You'll have tolog in with your username and password.

Pick the optionto use a Command Prompt

At the prompttype

DIR C:\jawac

hit the enter key- if you get a 'Not Found' error try

DIR D:\jawac

or

DIR E:\jawac

The drive letterin use when you find the folder will need to be substituted (for<drive>)into the following command...

XCOPY <drive>:\jawac <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPYP:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command(it should take almost no time) and when the prompt returns, type

EXIT

and hit the Enterkey to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt

then reboot andupload the new CBS.log file to your reply
My System SpecsSystem Spec
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 Windows Update Error 800B0100




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