New
#1
Another WU 80073712 error problem
At some point during last week's Patch Tuesday runs, WU began failing to install the queue of updates. Although a number of them were installed successfully, three did not and remain unwilling/unable to complete successfully -- all three fail with the cryptic error 80073712 "Windows Update encountered an unknown error". This is on a Win7 Ultimate x64 desktop I've had for a couple of years that generally hasn't experienced many issues. Nothing I've pursued through using the official MS support website vectors has resolved it, so I've come to this forum based on someone's referral.
I've tried to upload the CBS.zip file as an attachment to this post, but it's 15MB in size and the limit of 8MB apparently won't allow it to complete. The full CBS.log file is reported as 265+MB, so should I delete (or rename) it and re-run the SURT tool to get a smaller, updated version? If so, what else (if anything) should I run before the SURT (i.e., Windows Update again)?