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Windows 7: Another WU 80073712 error problem

18 Jun 2015   #1
jhvance

Windows 7 Ultimate x64
 
 
Another WU 80073712 error problem

At some point during last week's Patch Tuesday runs, WU began failing to install the queue of updates. Although a number of them were installed successfully, three did not and remain unwilling/unable to complete successfully -- all three fail with the cryptic error 80073712 "Windows Update encountered an unknown error". This is on a Win7 Ultimate x64 desktop I've had for a couple of years that generally hasn't experienced many issues. Nothing I've pursued through using the official MS support website vectors has resolved it, so I've come to this forum based on someone's referral.

I've tried to upload the CBS.zip file as an attachment to this post, but it's 15MB in size and the limit of 8MB apparently won't allow it to complete. The full CBS.log file is reported as 265+MB, so should I delete (or rename) it and re-run the SURT tool to get a smaller, updated version? If so, what else (if anything) should I run before the SURT (i.e., Windows Update again)?


My System SpecsSystem Spec
.
18 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Upload the entire compressed CBS folder to a fileshare site such as DropBox or OneDrive, and post a link to the file
My System SpecsSystem Spec
19 Jun 2015   #3
jhvance

Windows 7 Ultimate x64
 
 

Thanks -- here are links to the two most pertinent files on Dropbox:

https://www.dropbox.com/s/71jz20ft6b31eet/CBS.zip?dl=0

https://www.dropbox.com/s/itbentnv7k...ckSUR.log?dl=0
My System SpecsSystem Spec
.

19 Jun 2015   #4
jhvance

Windows 7 Ultimate x64
 
 

Sorry - forgot to place the SURpersist.log in Dropbox, so have attached it here.


Attached Files
File Type: log CheckSUR.persist.log (7.8 KB, 3 views)
My System SpecsSystem Spec
19 Jun 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the full error list from the latest CheckSUR log...
Code:
Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_11.2.9600.17801_none_1dcf80f8550616a3.manifest amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_11.2.9600.17801_none_1dcf80f8550616a3 
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_bb816e2135879edd859bba4a160839d3_31bf3856ad364e35_6.1.7601.23040_none_2f35eb61658261ab.manifest amd64_bb816e2135879edd859bba4a160839d3_31bf3856ad364e35_6.1.7601.23040_none_2f35eb61658261ab 
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_8430db71c414c076165c2096c9472992_31bf3856ad364e35_6.1.7601.23040_none_e986ac259a2c9783.manifest amd64_8430db71c414c076165c2096c9472992_31bf3856ad364e35_6.1.7601.23040_none_e986ac259a2c9783 
Summary:
Seconds executed: 3691
 Found 3 errors
  CSI Manifest Failed Catalog Check Total count: 3
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_11.2.9600.17801_none_1dcf80f8550616a3.manifest
 winsxs\manifests\amd64_bb816e2135879edd859bba4a160839d3_31bf3856ad364e35_6.1.7601.23040_none_2f35eb61658261ab.manifest
 winsxs\manifests\amd64_8430db71c414c076165c2096c9472992_31bf3856ad364e35_6.1.7601.23040_none_e986ac259a2c9783.manifest
I'll post a fix protocol soon...
My System SpecsSystem Spec
19 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - jhvaa.zip - to my OneDrive at Noel's OneDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…
Extract to thedefault location - which will create a new folder jhvaain the same place.

Open this folder- there should be one folder inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
20 Jun 2015   #7
jhvance

Windows 7 Ultimate x64
 
 

Thanks -- Here are the two CheckSUR files; there is also a newly-created (and much smaller) CBS.log file in case you need it (uncompressed was still too large for direct upload, so it's ZIPped).


Attached Files
File Type: log CheckSUR.log (2.0 KB, 1 views)
File Type: log CheckSUR.persist.log (9.7 KB, 0 views)
My System SpecsSystem Spec
21 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy now
Code:
Summary:
Seconds executed: 801
 Found 3 errors
 Fixed 3 errors
  CSI Manifest Failed Catalog Check Total count: 3
  Fixed: CSI Manifest Failed Catalog Check.  Total count: 3
See if Windows Update works now - do a Check for UPdates, and attempt to install ONLY the oldest found update.
If it goes in, try the rest
If it fails, post the C:\Windows\windowsupdate.log file, and I'll take a look.
My System SpecsSystem Spec
21 Jun 2015   #9
jhvance

Windows 7 Ultimate x64
 
 

And I'm happy, too -- all three of the recalcitrant updates installed successfully (done in sequence, with reboots between each installation), so I'll mark this thread as "solved".

Thanks so much for your efforts, and I'm truly grateful for them -- also very glad to have discovered this forum in the (inevitable) event of some future wonky OS behavior!
My System SpecsSystem Spec
21 Jun 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hehe!
You're welcome, and good luck!
My System SpecsSystem Spec
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