Stuck on "Preparing your computer" while installing Windows 7 SP1

ambiteum · 22 Jun 2015

Hi everyone,

every time I try to install Service Pack 1 for Windows 7, I get this:

And then it just gets stuck on that 'preparing'.
I tried to install System Update Readiness Tool but it also freezes somewhere in the middle, and nothing happens on the screen for 3 hours. I can move the pointer, etc., but the installer is stuck.

What can I do in this case?

NoelDP · 22 Jun 2015

Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data

If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)

Pleasealso post the C:\Windows\windowsudpate.log file

ambiteum · 24 Jun 2015

Stuck on "Preparing your computer" while installing Windows 7 SP1-1.png

Stuck on "Preparing your computer" while installing Windows 7 SP1-2.png

Attachment 363779

WindowsUpdate.log

NoelDP · 24 Jun 2015

From the last errors in the windowsupdate log, you appear to be attempting to install the wrong 'bitness' of the update -

Code:

2015-06-22 18:54:37, Info                  CBS    SPI: Succeeded verifying trust on C:\46f51edf4b3306fcd8e9f05c5db832\fea6a099b6243df863bdcfc0acf1ee\SpError.dll
2015-06-22 18:54:37, Info                  CBS    SPI: Loading SPError.dll contained at C:\46f51edf4b3306fcd8e9f05c5db832\fea6a099b6243df863bdcfc0acf1ee\SpError.dll
2015-06-22 18:54:37, Error                 CBS    SPI: (wmain:983)SP installation cannot proceed.  Cannot run 32 bit installer on 64 bit hr=0x800f0a02
2015-06-22 18:54:45, Info                  CBS    SPI: SPInstall terminating, return code 0x800f0a02
2015-06-22 18:54:45, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
2015-06-22 18:54:45, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
2015-06-22 18:54:45, Error                 CBS    SPI: (CCrimsonLogger::Unregister:50)Crimson logger not registered hr=0x8000ffff
2015-06-22 18:54:46, Info                  CBS    SPI: Deleting directory: C:\46f51edf4b3306fcd8e9f05c5db832\fea6a099b6243df863bdcfc0acf1ee.  ret=2

Let's have a closer look at the system...

I need to see afull copy of the report produced by the MGADiag tool

(download andsave to desktop - http://go.microsoft.com/fwlink/?linkid=52012)

Once saved, run the tool.

Click on theContinue button, which will produce the report.

To copy the report to your response, click onthe Copy button in the tool (ignore any error messages at this point), and thenpaste (using either r-click/Paste, or Ctrl+V ) into your response.x

Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

http://www.microsoft.com/en-us/howtotell/Hardware.aspx